Note: The job is a remote job and is open to candidates in USA. Zayo Group is a provider of mission-critical bandwidth to impactful companies, and they are seeking a Senior Account Director to manage high-value client relationships in the telecommunications sector. This role involves driving business growth, developing strategic partnerships, and ensuring client needs are met with tailored connectivity and infrastructure solutions.
Responsibilities
- Lead strategic account planning for accounts and ensure the delivery of customized solutions aligned with client objectives
- Act as the primary point of contact for clients, managing day-to-day operations, addressing issues, and providing strategic guidance
- Identify new revenue opportunities within existing accounts and develop new business relationships within the large enterprise telecom market
- Drive complex sales cycles from qualification to closing, including solution design, proposal creation, negotiation, and contract execution
- Collaborate with cross-functional teams (engineering, product, marketing) to deliver innovative solutions that meet client needs
- Develop long-term strategies for key accounts and align company offerings with clients’ business objectives
- Ensure client retention and satisfaction while growing revenue in existing accounts
- Monitor market trends and competitor activities to identify new business opportunities and maintain competitive advantage
- Work closely with internal stakeholders (solutions engineering, delivery, legal, product, and finance teams) to ensure successful implementation of client solutions
- Provide insights and feedback to product and service development teams to enhance offerings based on client feedback and market trends
- Build long-lasting relationships with key stakeholders in client organizations, ensuring their needs and expectations are understood and met
- Organize and attend client meetings, conferences, and industry events to build networks and deepen relationships
- Address escalated issues, provide solutions, and maintain a high level of client satisfaction throughout the partnership
- Monitor account performance, track KPIs, and report progress to senior management
- Provide regular updates on account health, revenue forecasts, and opportunities to senior leadership
- Utilize CRM systems to track sales activities and ensure accurate reporting
Skills
- Bachelor's degree in Business, Telecommunications, Engineering, or a related field
- Minimum of eight (8) years of experience in Telecom sales – Enterprise or Wholesale
- Proven track record of successful hunting and driving business growth
- Experience working with senior executives and leading cross-functional teams
- Strong understanding of telecom infrastructure, IP services, and the security vertical
- Excellent negotiation, presentation, and communication skills
- Ability to analyze market trends and competitive intelligence to drive strategic decision-making
- Ability to manage multiple projects and accounts simultaneously while meeting deadlines
Benefits
- Health insurance
- Life insurance
- Disability retirement plans
- Paid time off
- Excellent Health, Dental & Vision Insurance
- Retirement 401(k) Savings Plan
- Generous paid time off policy including paid parental leave
Company Overview
Company H1B Sponsorship