Note: The job is a remote job and is open to candidates in USA. TRANZACT is a leading direct-to-consumer insurance services business, specializing in the distribution of Medicare Advantage, Medicare Supplement and Life & Supplemental insurance policies. As a Member Care Representative, you will support members, particularly older adults, in navigating their health insurance decisions with care and accuracy.
Responsibilities
- Handle inbound and outbound calls lasting 15–30 minutes
- Help members understand and confirm insurance application details
- Communicate clearly, calmly, and compassionately—especially with older adults
- Follow required scripts and compliance guidelines while sounding conversational
- Protect sensitive Personal Health Information (PHI) at all times
- Take ownership of each interaction to ensure members fully understand next steps
Skills
- Comfort supporting customers who may feel anxious or confused
- Empathy, patience, and professionalism throughout long or consecutive calls
- Strong attention to detail and commitment to accuracy
- Ability to learn quickly and adapt to structured tools and systems
- Integrity and respect for confidentiality
- High school diploma or equivalent
- 1+ year of customer service experience (phone‑based preferred)
- Clear and professional phone communication skills
- Comfort using multiple computer systems
- Ability to stay focused and engaged during high call volume
- Weekend availability required (you will be working at least one weekend day)
- 100% remote with a private, quiet workspace
- Hard‑wired high‑speed internet required
- English and Bilingual candidates encouraged to apply
Company Overview
TRANZACT is a provider of sales and marketing services to insurance companies. It was founded in 1997, and is headquartered in Fort Lee, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is http://www.tranzact.net.