[Remote] Seasonal Customer Support Representative, Trackwrestling

Note: The job is a remote job and is open to candidates in USA. FloSports is the leading digital platform for underserved sports, and they are seeking a seasonal Customer Support Representative for their Trackwrestling team. The role focuses on providing excellent customer service during high-volume periods, helping customers troubleshoot issues, and ensuring a positive experience with the platform.

Responsibilities

• Provide timely, friendly, and professional support to customers via phone and email
• Actively listen, ask thoughtful questions, troubleshoot issues, determine root causes, and help customers find the right solution
• Serve as the voice of the customer by identifying trends, recurring issues, and opportunities to improve the customer experience
• Escalate technical issues, outages, and other concerns that may affect the viewer or user experience
• Maintain and update customer accounts according to department policies and guidelines
• Meet individual and department performance expectations
• Assist supervisors with projects and additional tasks as needed

Skills

• Provide timely, friendly, and professional support to customers via phone and email
• Actively listen, ask thoughtful questions, troubleshoot issues, determine root causes, and help customers find the right solution
• Serve as the voice of the customer by identifying trends, recurring issues, and opportunities to improve the customer experience
• Escalate technical issues, outages, and other concerns that may affect the viewer or user experience
• Maintain and update customer accounts according to department policies and guidelines
• Meet individual and department performance expectations
• Assist supervisors with projects and additional tasks as needed
• Strong verbal and written communication skills, including the ability to clearly explain technical issues and resolution steps to a wide variety of customers
• Strong problem-solving skills and a willingness to take initiative
• Ability to demonstrate urgency, ownership, and follow-through
• Strong time management and organizational skills
• Comfort using computers and learning new technology
• A strong work ethic and pride in delivering high-quality support
• Candidates must be able to work flexible shifts during peak-volume periods
• Two or more years of experience on the Trackwrestling platform preferred
• Two or more years of customer service experience preferred
• Knowledge of, or passion for, wrestling
• Tournament management experience
• A strong desire to help people
• Computer networking knowledge
• Interest in learning more about technology

Company Overview