Note: The job is a remote job and is open to candidates in USA. Wissen Technology is expanding its footprint and is looking for a Salesforce Business Analyst. The role involves leading discovery sessions, documenting requirements, and ensuring effective delivery of Salesforce solutions.
Responsibilities
- Lead discovery sessions with business users to understand current processes, pain points, and desired future state
- Elicit, document, and validate requirements using process flows, user stories, acceptance criteria, and functional specifications
- Serve as a primary point of contact for business stakeholders to manage scope, priorities, timelines, and expectations
- Facilitate ongoing intake and prioritization of enhancements and defects, maintaining a well-groomed delivery backlog
- Translate requirements into Salesforce solutions leveraging configuration-first best practices (objects/fields, record types, page layouts, validation rules, flows, approval processes, reports/dashboards)
- Partner with Salesforce Developers / Architects to define the right approach when programmatic solutions are needed
- Ensure solution designs consider data quality, security model, scalability, maintainability, and user adoption
- Own end-to-end delivery coordination: sprint planning support, backlog refinement, dependency tracking, and cross-functional communication
- Coordinate with internal/offshore delivery resources to clarify requirements, review deliverables, and manage handoffs
- Drive UAT: build test scripts, coordinate testing cycles, triage issues, and validate fixes prior to release
- Support release management activities (change documentation, release notes, enablement communications)
- Collaborate with technical teams on data mapping, field usage standards, data quality controls, and migration support
- Support integration-related analysis by documenting integration requirements, data contracts, and error-handling needs (e.g., REST/API based integrations)
- Help optimize operational workflows that support financial services processes (e.g., onboarding, service requests, activities, reporting)
- Create and maintain end-user documentation, SOPs, and job aids
- Partner with enablement teams to deliver training sessions and reinforce process compliance and consistency
- Track adoption feedback and propose improvements for usability, efficiency, and standardization
- Maintain configuration and technical documentation in the team's knowledge base
- Provide support for production issues, including troubleshooting, root-cause analysis, and coordination with business and technical teams
- Build familiarity with Lido’s broader data and automation ecosystem, including AI-enabled Salesforce capabilities, Salesforce Data Cloud / Data 360, Snowflake, reporting, and analytics tools
Skills
- Bachelor's degree in a related field, or equivalent professional experience
- 3–4+ years' experience as a Salesforce Business Analyst, or a BA/Admin hybrid supporting Salesforce implementations and enhancements
- Strong experience writing user stories, acceptance criteria, and translating business needs into clear functional requirements
- Hands-on understanding of Salesforce capabilities including: Standard/custom objects, fields, record types, page layouts, Flow, validation rules, approval processes, permissions/sharing concepts, Reports & dashboards
- Experience working in Agile/Scrum delivery models, Confluence/JIRA; comfortable with backlog grooming and sprint support
- Exceptional communication skills—able to collaborate with both technical and non-technical stakeholders
- Strong analytical/problem-solving ability with attention to detail and a bias for action
- Experience with source control and release management tools such as Git, Bitbucket/GitHub, Salesforce CLI, Salesforce Change Sets, or similar deployment technologies
- Ability to communicate clearly with technical and non-technical stakeholders
- Strong problem-solving skills, attention to detail, and willingness to ask questions, learn the business, and grow into broader solution ownership
Company Overview
Company H1B Sponsorship