Note: The job is a remote job and is open to candidates in USA. Aura Health is a company focused on providing healthcare solutions, and they are seeking a Bilingual Healthcare Customer Service Representative who is fluent in Cantonese and English. The role involves assisting customers with their healthcare benefit needs and providing exceptional service in a remote setting.
Responsibilities
- Handle incoming customer calls
- Understand their healthcare benefit needs
- Conduct research across multiple systems to resolve questions
- Provide clear and accurate information to assist navigation of healthcare options
- Maintain professionalism when managing high interaction volumes
Skills
- Minimum 6 months customer service experience
- Bilingual in English and Cantonese
- High school diploma or equivalent
- Empathy, patience, and attentive to customer needs
- Comfort with computer systems and Windows applications
- Dedicated home workspace with high-speed wired internet (minimum 25 Mbps)
Benefits
- Training involves instructor-led online sessions with webcam participation
- Personalized coaching
- Access to development courses
- Inclusive, team-oriented culture
- Potential healthcare perks
Company Overview