Note: The job is a remote job and is open to candidates in USA. Alta Cima Corp is one of the nation's largest independently owned retailers of manufactured homes, and they are seeking a Regional Sales Manager to lead the operational success of home sales centers in the West Region. The role involves providing leadership, coaching, and support to General Managers while ensuring sales objectives and customer experience expectations are met.
Responsibilities
- Directly lead, coach, and develop General Managers across assigned locations
- Drive sales performance and achievement of company objectives
- Foster a culture that holds Managers accountable for sales growth, customer satisfaction, employee morale, and expense control
- Coach General Managers and sales teams on sales processes including phone calls, customer engagement, follow-up strategies, and closing techniques
- Partner with General Managers to develop and execute plans for improvement
- Provide ongoing coaching, mentoring, and leadership development
- Visit locations to evaluate performance, operations, customer experience, facility appearance, and employee development
- Assist with recruiting, interviewing, hiring, onboarding, and retention efforts
- Monitor key performance indicators including lead generation, appointments, conversion rates, backlog, closings, cancellations, and gross profit
- Identify growth opportunities and implement strategies to increase market share
- Ensure execution of company sales promotions, programs, and initiatives
- Monitor deal flow, contract accuracy, customer timelines, and backlogs
- Partner with Operations and Corporate departments to resolve challenges impacting customers, sales performance, and team members
- Make sure sales center maintain professional appearance, attractive model home presentation, and overall customer readiness
- Support compliance with company policies, licensing requirements, regulatory standards, and safety expectations
- Promote a customer-first culture
- Monitor customer satisfaction and service standards
- Assist with resolution of escalated customer concerns and complex service issues
- Confirm customers receive professional, timely, and consistent communication throughout the home-buying process
- Identify opportunities to improve the customer experience and strengthen the company's reputation within each market
- Monitor home inventories, display furniture and décor, and expenses
- Review location scorecards, performance metrics, and operational reports to identify opportunities for improvement
- Assist in developing annual sales goals, forecasts, and business plans
- Serve as the primary liaison between Corporate and assigned locations
- Communicate company objectives, initiatives, policies, expectations, and strategic priorities to field leadership
- Provide senior leadership with regular updates regarding regional performance, staffing needs, market conditions, operational challenges, and growth opportunities
- Collaborate with Marketing, Operations, Human Resources, Finance, and Leadership to achieve company objectives
Skills
- Bachelor's degree or equivalent combination of education and experience
- Proven leadership and multi-location retail management experience
- Minimum five years experience leading and developing managers and sales teams
- Ability to travel up to 75% throughout assigned region
- Ability to coach, mentor, and develop leaders and high-performing teams
- Strong financial and business acumen
- Excellent communication, presentation, and people skills
- Problem-solving, decision-making, and conflict resolution abilities
- Ability to analyze business performance metrics and implement improvements
- Highly organized with strong time management and prioritization skills
- Experience with CRM's and with Microsoft Office Suite including Outlook, Excel, Word, Teams, and reporting systems
- Manufactured housing, retail management, or related industry experience a plus
Benefits
- Medical, Dental, and Vision Insurance
- 401(k)
- Company Paid Life Insurance
- Short-Term & Long-Term Disability
- Paid Time Off
- Employee Assistance Program
Company Overview