Note: The job is a remote job and is open to candidates in USA. SiteZeus helps brands make smarter real estate decisions using data, analytics, and predictive modeling. They are seeking a Real Estate Consultant to manage customer relationships and drive retention and growth by aligning client goals with product capabilities and leading strategic conversations.
Responsibilities
- Own overall customer health for a book of business, including retention risk and renewal outcomes
- Build strong relationships with client stakeholders, including executive-level contacts
- Align customer goals to SiteZeus product capabilities and help clients operationalize insights
- Lead onboarding and implementation success in partnership with internal teams
- Drive adoption through structured engagement plans, usage monitoring, and proactive outreach
- Lead recurring client meetings
- Develop and deliver client-facing decks and presentations
- Translate highly technical deliverables into clear business narratives and recommendations
- Own renewal processes, including timelines, negotiation support, and documentation
- Identify upsell and expansion opportunities through usage trends and client growth signals
- Proactively detect churn risk indicators (low engagement, org changes, missed value, dissatisfaction)
- Partner closely with your pod Analyst to prioritize work and deliver timely outputs
- Review model outputs and deliverables for quality and client readiness
- Document customer feedback and escalate trends to Product in a structured way
- Contribute to internal process improvement and documentation
Skills
- 2–5+ years of experience in Consulting, Customer Success, Account Management, or Client Services
- Experience in commercial real estate, site selection, retail strategy, or location analytics
- Strong client communication and presentation skills (written and verbal)
- Experience managing renewals and customer health in a SaaS or services environment
- Comfort working with data-driven products (you don't need to be a data analyst, but you must be curious and adaptable)
- Strong organizational skills and ability to manage multiple priorities
- Experience working with enterprise customers
- Experience supporting analytics, BI, or data-heavy SaaS products
- Familiarity with adoption/usage metrics and customer lifecycle management
Benefits
- Health insurance
- PTO
- Additional benefits per company policy
Company Overview