Note: The job is a remote job and is open to candidates in USA. Gainwell Technologies is seeking a Provider Solutions Customer Success Lead who will be a key strategy partner translating product knowledge and expertise into client-facing content. You will provide product expertise to internal partners and Medicaid State Agencies while driving sales and bridging the gap between Gainwell’s solutions and State Medicaid needs.
Responsibilities
- Lead product demonstrations and provide support and thought partnership for opportunity meetings in partnership with the sales and product teams
- Partner closely with the sales and product teams to offer strategic guidance in understanding state objectives and challenges to provide expertise through sales presentations and RFPs
- Lead Product RFP requirements review and content writing for RFPs as well as support oversight of RFP content in entirety
- Be product team point of contact with Marketing leading collateral and other marketing initiative development
- Convey customer requirements to implementation, engineering, account management, and product management/development to secure a seamless customer experience
- Collect voice of client from client service team, market analyses, user groups and sales process to inform product development
- Lead monthly user groups with key state stakeholders and internal leadership to drive achievement of Gainwell goals
- Partner with internal market leaders to thoroughly understand and socialize competitive landscape and market position of solution portfolio, along with federal (CMS) and state mandates
- Bring forward learnings for growth opportunities to develop new enhancements and solutions for Gainwell Provider Services systems
Skills
- Ability to showcase product capabilities to stakeholders with the value and benefit story
- 5+ years of experience in client-facing roles, preferably in healthcare or technology, with a strong track record of technical proficiency, change management, and team impact
- Ability to analyze feedback, identify areas for improvement, and provide ongoing strategic guidance from both process and product perspectives
- Skilled in partnering with sales, marketing, client success, data, and product teams to deliver impactful results and complete projects effectively to ensure successful solution adoption
- Experience with Medicaid Provider Enrollment, Healthcare IT systems, and aligning client needs with product enhancements
- Adept at handling multiple client opportunities, managing deadlines, and prioritizing work in dynamic, fast-paced environments
Benefits
- Generous, flexible vacation policy
- Educational assistance
- Comprehensive leadership and technical development academies to help build your skills and capabilities
- 401(k) employer match
- Comprehensive health benefits
- A variety of leadership and technical development academies to help build your skills and capabilities
Company Overview