Note: The job is a remote job and is open to candidates in USA. Availity is a healthcare technology company delivering revenue cycle and related business solutions. The Program Manager is responsible for leading post-sales healthcare implementations, managing multiple projects, and ensuring alignment with strategic goals while fostering relationships with key stakeholders.
Responsibilities
- Leading post‑sales healthcare implementations, ensuring customers move efficiently from contract signature through delivery in a complex, fast‑paced environment
- Managing multiple concurrent implementations, coordinating cross‑functional dependencies with product, engineering, and Solutions Engineering teams while adapting to shifting timelines and capacity constraints
- Assisting with the analysis of project, program, and operational data to align the outcome of projects with Availity strategic, product and business goals
- Determining the optimal mix of resources and sequencing of projects within their program to best achieve the company's overall goals while managing costs and client expectations
- Preparing and presenting material associated with the implementation including kick-off meetings, program status (including C level stakeholders), etc
- Working cross-functionally with many internal Availity teams: product, engineering, client services, strategic account services, provider services, provider engagement and training, clinical operations, and many more
- Leading internal and external teams on the day-to-day oversight of project deliverables, working business and technical requirements along with a technical delivery plan, deployment plans, operational project plans, etc
- Establishing and maintaining relationships with key stakeholders at multiple levels within the Health Plan
- Accountable to team and customer Key Performance Indicators as a measure of success
- Traveling to the client site as needed (less than 25%)
Skills
- Experience managing multiple, complex implementations and strategic initiatives within the healthcare space. Healthcare background is required to be considered for the role
- Technical acumen. The ideal candidate is familiar with X12, FHIR, and understands prior authorization workflows
- Possess strong written and oral communication skills
- Experience working directly with multiple levels of customers (Project Managers to C-Level Executives), this is a client facing position
- Proven track record in managing/influencing cross functional teams (technology and business)
- Demonstrated political awareness and ability to diplomatically handle sensitive situations with internal and external customers and ability to cultivate effective, productive customer relationships and partnerships
- Demonstrated balance of business, operational, and technical experience in customer delivery
- Proven ability to independently assume ownership of active projects, establish priorities, and successfully deliver outcomes with minimal oversight
- Ability to quickly evaluate project progress, identify gaps, align stakeholders, and drive initiatives to completion with limited direction
- An in-depth understanding of the prior authorization end to end process from providers to payers
- Familiarity with APIs and FHIR
Benefits
- Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
- We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates – if you’re near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we’ve got teams in the office.
- Availity is a culture of continuous learning. We have many resources and experts in our tech stack, our industry and your function that can help get you there too!
- We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
- We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
- Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
- Interested in furthering your education? We offer education reimbursement!
- Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
- Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
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