Note: The job is a remote job and is open to candidates in USA. Moody's Corporation is a global leader in ratings and integrated risk assessment, striving to create an inclusive environment. The Product Support Specialist - Financial Engineering will support clients in implementing and applying Moody's Solutions, ensuring effective use of financial models and technology to drive value.
Responsibilities
- Understand and explain complex financial models on conceptual, intuitive, and practical levels
- Provide thorough quantitative and conceptual solutions to our wide range of clients
- Provide in-depth education and assistance on product features, functionality and the product technical architecture
- Support clients on the use of our industry leading credit risk products in a courteous, professional, accurate and timely manner via web, email, telephone, and in person
- Communicate effectively and develop excellent working relationships with colleagues within Client Service and in partner teams such as Engineering, Research, etc
- Provide constructive feedback to the sales and training groups regarding client needs and opportunities
- Identify, capture, and channel client feedback on product features and functionality to our Product Managers
- Originate content for our client Knowledge Base
- Manage and escalate requests appropriately while maintaining ownership of client interaction and delivery solution
- Track all client interactions using the CRM system
Skills
- Knowledge of financial mathematics (e.g. stochastic process, Monte Carlo techniques, derivative pricing, interest-rate modelling)
- Ability to understand technically complex problems and find solutions via analysis of application log files, SQL procedures and error messages and operating system/database server diagnostics
- Strong knowledge of Windows based architectures and Windows diagnostic software
- Superb analytical skills and persistence in analytical and technical problem solving
- Excellent verbal and written communication skills with the ability to convey complex financial concepts to a broad range of client audiences
- Ability to manage multiple client engagements simultaneously while maintaining a high standard of accuracy and professionalism
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
- Bachelor's degree with an emphasis in Computer Science, Finance, Engineering, Mathematics, or Statistics
- Master's degree in Quantitative Finance, Business Administration, Computer Science, Financial Engineering, Computer Information Systems or Accounting
Benefits
- Incentive compensation
- Medical
- Dental
- Vision
- Parental leave
- Paid time off
- A 401(k) plan with employee and company contribution opportunities
- Life, disability, and accident insurance
- A discounted employee stock purchase plan
- Tuition reimbursement
Company Overview
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