Note: The job is a remote job and is open to candidates in USA. CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. They are seeking a dynamic Product Operations Coordinator who will be responsible for executing essential planning and operational tasks, managing product launches, and ensuring that processes and tooling support a best-in-class product organization.
Responsibilities
- Coordinate and execute activities that support product delivery action plans for assigned programs and initiatives
- Partner with product delivery team and internal subject matter experts to translate high-level product vision into detailed, executable product delivery action plans, workflows and other artifacts
- Leverage and manage team tools like Salesforce, Jira, Confluence, and SharePoint to drive clarity, collaboration, reporting and documentation cross functionally
- Coordinate and facilitate meetings and working sessions with SMEs and stakeholders to determine how best to implement product solutions and operational improvements
- Support user acceptance testing, beta development, defect triage, and support continuous improvement initiatives
- Support reporting and cross-team communications to ensure product delivery progress and operational insights are clearly communicated
- Understanding of product lifecycle management (PLM), including how teams coordinate activities across product planning, development, launch, and ongoing iteration
Skills
- 1-3 years of experience in hybrid roles spanning Product Support, Business Analyst, Program/Project Coordination, Customer Service or Product capacities
- Familiarity with product lifecycle management (PLM) and how teams coordinate activities from product planning through launch
- Hands-on experience with Jira, Confluence, Salesforce, SharePoint or similar tools
- Hands-on experience leverage AI tooling to enhance operational efficiency
- Exceptional communication, facilitation, and interpersonal skills
- Highly detailed with strong analytical skills and a love for organizing data and information to tell a compelling story
- Comfortable interfacing with cross-functional teams, customers and executive stakeholders with the ability to dive deep with technical and operational teams
- Familiarity with enterprise healthcare software environments, including basic understanding of providers, payors, patient visits, and HIPAA considerations
Benefits
- Comprehensive health benefits
- Generous PTO
- 401(k) matching
- Paid parental leave to our full-time employees
- Hybrid work schedules
- Career development support
- Wellness programs
- Opportunities to give back through CR Cares™, our community engagement initiative
Company Overview
CentralReach provides the leading Autism and IDD Care software and services platform to help children and adults diagnosed with autism and related intellectual and developmental disabilities - and those who serve them - unlock potential, achieve better outcomes, and live more independent lives. It was founded in 2012, and is headquartered in Fort Lauderdale, Florida, USA, with a workforce of 201-500 employees. Its website is http://www.centralreach.com.