Note: The job is a remote job and is open to candidates in USA. Med Tech Solutions is a company focused on Practice Management consulting and training. The Practice Management Trainer / Consultant plays a crucial role in delivering consulting, system configuration, workflow design, and end-user training across various EHR and Practice Management platforms, ensuring successful implementations and client outcomes.
Responsibilities
- Configure and support Practice Management workflows within assigned EHR/PM platforms (e.g., Epic, eClinicalWorks, AthenaOne, NextGen)
- Perform Practice Management system build, validation, and configuration aligned to practice operations and revenue cycle best practices
- Conduct workflow analysis, design, and documentation for Practice Management processes
- Serve as the PM subject‑matter expert for assigned functional areas or engagements
- Deliver PM end‑user training (individual, group, and classroom‑based), onsite or remotely
- Provide go‑live and post‑go‑live support to ensure PM workflow readiness and user adoption
- Deliver clear, engaging training and presentations tailored to operational and revenue cycle audiences
- Provide ongoing Practice Management consulting and optimization support following implementation or go‑live
- Identify opportunities to improve PM workflows, efficiency, and revenue cycle outcomes
- Conduct follow‑up reviews to ensure PM configurations continue to meet operational needs
- Apply lessons learned and best practices across client engagements
- Identify PM setup, workflow, or readiness risks and escalate issues with recommended solutions
- Drive resolution of end‑user issues, coordinating with internal teams as appropriate
- Document PM workflows, system configurations, and practice‑specific variations
- Build and maintain strong working relationships with client operational and revenue cycle stakeholders
- Serve as a trusted PM advisor, reinforcing client confidence in system setup and workflow decisions
- Provide regular status updates to Program Managers and client stakeholders
- Support peer learning by sharing best practices, lessons learned, and PM workflow knowledge with other consultants
Skills
- Current EMR certification in one or more supported platforms (e.g., Epic, eClinicalWorks, AthenaOne, NextGen) strongly preferred
- Proficient with general consulting skills
- Current / Future state mapping
- Critical problem solving
- Software Proficiency
- Word
- Excel
- Project Management Software
- Document Management (SharePoint, OneNote)
- Strong understanding of EMR software and core processes (especially as they relate to the types of projects being performed)
- General navigation
- Scheduling an appointment
- Viewing the progress note
- Viewing the patient hub
- Scanning a document
- Faxing a document
- Front Office Workflows
- Revenue Cycle Workflows
- High school diploma or GED required; Bachelor's Degree or equivalent experience preferred
- 3-5 years of related experience; prior lead or supervisory experience preferred
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Bachelor's Degree or equivalent experience preferred
- 3-5 years of related experience; prior lead or supervisory experience preferred
Company Overview
Med Tech Solutions (MTS) puts the unique needs of each healthcare organization at the center of our work across the full IT journey. It was founded in 2006, and is headquartered in Salem, Oregon, USA, with a workforce of 201-500 employees. Its website is http://mtshealthcare.com.