**Join arenaflex, a data-powered, performance-driven healthcare company dedicated to operational excellence, and become a part of a team that makes great healthcare affordable, improves the health of patients, and restores the fulfillment of practicing medicine for providers.**
Are you passionate about delivering exceptional customer service and making a positive impact in the healthcare industry? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join arenaflex as a Remote Part-time Customer Service Representative.
**About arenaflex**
arenaflex is a physician-led healthcare company that empowers our partners to deliver high-quality healthcare focused on outcomes and value inside and outside the exam room for all patients. Our goal is to make great healthcare affordable, improve the health of patients, and restore the fulfillment of practicing medicine for providers. Driven by empathy and powered by AI and predictive analytics, arenaflex leverages remotely-embedded Healthguides and a centralized Managed Service Organization to build stronger connections with patients and providers.
**Job Summary**
As a Remote Part-time Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and members, answering phone calls in a timely manner, and resolving issues in a professional and courteous manner. You will also be responsible for maintaining accurate and complete call documentation, meeting set quality standards, and performing additional projects and tasks as needed.
**Key Responsibilities**
* Assure the accurate and timely handling of client and member calls with total follow through
* Provide excellent customer service, being courteous and professional while providing information to callers
* Answer client and provider questions, including but not limited to claims payment, status, and coverage information
* Interpret client health plan protocol
* Review claims status and provide status to member
* Check tracer documentation
* Maintain accurate and complete call documentation
* Maintain a high level of professionalism
* Return incoming calls
* Perform other duties as assigned
**Qualifications**
* This position is available for part-time hours with a minimum requirement of 20-24 hours/week
* Applicants must be available between 8 AM and 6 PM Central Time
* We are only considering candidates from the CST, MST, and PST time zones
* Minimum of 2 years experience in a high-volume healthcare call center required
* Knowledge of healthcare claims review
* Health Care/Health insurance background required
* Experience with BCBS HMOI or other insurance plans a plus
* Use of multiple systems, including Teams and Excel, Jira is a plus
* Excellent verbal and written communication skills
**Preferred Qualifications**
* HMO Managed care Medicare Advantage experience
* Experience with multiple customer service channels, including chat, text, virtual assistant
**Technical Requirements**
* The recommended internet speed is a minimum of 50 mbps download, 10 mbps upload
* Please consult with your internet provider or run a speed test to confirm your internet connection meets these requirements
* arenaflex provides new employees with the necessary equipment to function in their role at no charge to the employee
**Compensation and Benefits**
* The base pay range for this role is between $19.00 to $20.00 per hour, paid bi-weekly
* arenaflex is an equal opportunity employer and is committed to providing a diverse and inclusive work environment
* We offer a competitive compensation package, including benefits and opportunities for career growth and development
**Why Join arenaflex?**
* arenaflex is a dynamic and growing company that offers opportunities for career growth and development
* We are committed to providing a diverse and inclusive work environment
* Our team is passionate about delivering exceptional customer service and making a positive impact in the healthcare industry
* We offer a competitive compensation package, including benefits and opportunities for career growth and development
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service in the healthcare industry, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer and is committed to providing a diverse and inclusive work environment. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation and identity, national origin, citizenship, religion, marital status, familial status, physical, sensory, or medical disability, Family and Medical Leave, military or veteran status, pregnancy, childbirth or other related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
**Confidentiality**
All your information will be kept confidential according to EEO guidelines.
**Security**
This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under arenaflex's custodianship as well as arenaflex Intellectual Properties. For any security-specific roles, the responsibilities would be further defined by the hiring manager.
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