Note: The job is a remote job and is open to candidates in USA. RF Connect is a team of industry leaders transforming connectivity. They are seeking a highly motivated Network Operations Director to lead the performance, reliability, and operational excellence of their Managed Services Network Operations Center (NOC). This role involves overseeing network monitoring, incident response, and ensuring high levels of customer satisfaction while managing a team.
Responsibilities
- Lead all NOC operations supporting RAN, Packet Core, and Backhaul environments
- Manage network performance, availability, and service assurance activities
- Direct incident response, escalation management, and root-cause analysis efforts
- Establish and monitor operational KPIs, SLAs, and service metrics
- Drive continuous improvement initiatives and operational automation
- Oversee staffing, scheduling, performance management, and development of NOC personnel
- Partner with engineering teams on capacity planning, network optimization, and technology upgrades
- Ensure operational readiness for LTE, 5G, CBRS, private wireless, and IoT deployments
- Serve as the senior operational contact for managed services customers
- Participate in customer escalations and critical issue resolution
- Conduct periodic service reviews and operational business reviews
- Communicate network performance and service metrics to customers
- Support customer retention and growth through exceptional service delivery
- Collaborate with Sales and Operations leadership on customer satisfaction initiatives
Skills
- 8+ years of telecommunications industry experience in IT, telecommunications, or managed services operations
- 5+ years managing NOC, service assurance, network operations, or managed services teams
- Demonstrated experience supporting cellular wireless networks, including RAN, Packet Core, and Backhaul environments
- Experience leading 24x7 operational support organizations
- Experience managing customer-facing service delivery and escalation processes
- Knowledge of telecommunications infrastructure, networking, managed services environments, 3GPP, RAN, Packet Core, etc
- Experience with network monitoring tools, Remote Monitoring & Management (RMM) platforms, and ticketing systems
- Familiarity with network performance metrics, incident management, and service level management
- Bachelor's degree (or higher) in electrical engineering, computer science, or related field, or an equivalent combination of experience, certifications, or other technical training
- Experience with AT&T, T-Mobile, Verizon, DISH Wireless, UScellular, Ericsson, Nokia, Samsung, Mavenir, or similar wireless carrier/vendor environments, highly preferred
- Experience supporting LTE, 5G, CBRS, private wireless, or neutral host networks, highly preferred
Benefits
- Health benefits
- HSA w/ company matching
- 401k w/ company matching
- PTO w/ rollover
Company Overview