Note: The job is a remote job and is open to candidates in USA. Allegion is a global leader in security solutions, specializing in safety and security products. The National Account Project Manager will manage a portfolio of national account projects, ensuring timely delivery and customer satisfaction through effective communication and coordination with internal teams.
Responsibilities
- Manage 450–550 national account projects from order intake through final installation and closeout
- Read and interpret architectural drawings and specifications to identify required products and ensure compliance with project requirements
- Enter and maintain orders in D365 (Dynamics 365), including release of orders to the factory and ordering Class 2 parts for distributor orders
- Coordinate with Credit to resolve credit holds and ensure timely order processing
- Serve as the primary point of contact for customers — provide status updates, gather installation dates, and respond to questions
- Collaborate with internal branch offices to drive seamless project execution by delivering complete project files, detailed documentation, and clear installation instructions
- Track each project’s status in a centralized tracker; maintain accurate, up-to-date project information (order status, ship dates, install dates, issues, next steps)
- Proactively follow projects to ensure on-time shipment and installation; if a shipment or install does not occur, gather required information and take corrective actions to get the project back on track
- Work with the Contracts team to obtain signed agreements and with Billing to ensure accurate and timely invoicing
- Escalate issues promptly and appropriately using Microsoft Teams and phone calls (preferred) rather than relying solely on email
- Communicate cross-functionally with Factory, Operations, Distribution, and Service teams to resolve delays or quality issues
- Provide regular reporting to account leadership on project health, risks, and recovery actions
- Maintain documentation and audit trails for project decisions, changes, and approvals
- Support continuous improvement by identifying process gaps and contributing ideas to increase efficiency and on-time performance
- Travel: less than 10%
- Preference for candidate to be in Eastern or Central Standard Time
Skills
- 2-3+ years of project management or account management experience in manufacturing, distribution, or construction-related fields; experience with Auto doors/access controls or related products is a strong plus
- Proficiency with Microsoft Dynamics 365 (D365) or similar ERP systems
- Strong working knowledge of Microsoft Teams, Outlook, and Excel
- Demonstrated ability to manage a high volume of concurrent projects (400+)
- Excellent customer-facing skills and the ability to build credibility and trust with national accounts
- Strong problem-solving skills and attention to detail
- Proven ability to escalate effectively and drive cross-functional resolution
- Comfortable working in a fast-paced environment and adapting to changing priorities
- Preference for candidate to be in Eastern or Central Standard Time
Benefits
- Health, dental and vision insurance coverage, helping you “be safe, be healthy”
- Unlimited Paid Time Off
- A commitment to your future with a 401K plan, which currently offers a 6% company match and no vesting period
- Health Savings Accounts – Tax-advantaged savings account used for healthcare expenses
- Flexible Spending Accounts – Tax-advantaged spending accounts for healthcare and/or dependent daycare expenses
- Disability Insurance –Short-Term and Long-Term coverage, paid for by Allegion, provides income replacement for illness or injury
- Life Insurance – Term life coverage with the option to purchase supplemental coverage
- Tuition Reimbursement
- Voluntary Wellness Program – Simply complete wellness activities and earn monetary rewards
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back so you can “serve others, not yourself”
- Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
Company Overview