Note: The job is a remote job and is open to candidates in USA. Trinity Glass International, Inc. is seeking a National Account Manager who will manage and grow strategic national account relationships focused on exterior door programs. This role involves cross-functional collaboration to ensure program execution excellence and long-term account retention.
Responsibilities
- Own and grow national accounts (e.g., home improvement retailers, regional dealers, buying groups, and pro dealers) with a primary focus on exterior residential doors
- Achieve or exceed annual revenue targets and new account activation goals
- Conduct regular business reviews with key stakeholders to assess program performance, uncover opportunities, and address challenges
- Develop and execute account-specific growth plans aligned with the company's strategy
- Serve as the subject matter expert on the company's exterior door offerings, including product lines, configurations, lead times, pricing structures, and ordering processes
- Train and educate account partners on program mechanics, product features, and systems/tools (order entry portals, configurators, etc.)
- Drive program compliance and ordering accuracy to reduce errors, returns, and cancellations
- Collaborate with product management on catalog expansions, substitutions, and new product introductions
- Monitor order flow and proactively communicate status updates, delays, or exceptions to account partners
- Build and maintain deep relationships at multiple levels within each account, including buyers, category managers, operations, and ownership
- Act as a trusted advisor and advocate, anticipating account needs and positioning the company as a preferred vendor
- Represent the company at industry events, trade shows, and national account conferences
- Partner with operations, customer service, and information technology teams to ensure seamless order fulfillment and issue resolution
- Coordinate with marketing to develop account-specific promotional materials, planograms, and sales tools
- Provide voice-of-customer feedback to product and operations teams to drive continuous program improvement
- Work with pricing and finance on quote approvals, contract negotiations, and special pricing agreements
- Track and report sales metrics, pipeline activity, account health, and competitive intelligence
- Analyze sell-through data and inventory positions at key accounts to identify gaps and opportunities
- Prepare and deliver executive-level account performance summaries and quarterly business review materials
Skills
- 5+ years of national or major account sales experience in building products, millwork, doors/windows, or a closely related category
- Demonstrated track record of achieving or exceeding revenue targets in a complex, multi-stakeholder selling environment
- Experience managing special order, configure-to-order, or custom product programs
- Strong understanding of retail channel dynamics and pro-dealer markets
- Excellent communication, presentation, and negotiation skills
- Proficiency Microsoft Office Suite
- Ability to travel up to 25% nationally
- Experience servicing a national home center customer a strong plus
- Experience with exterior door products (entry systems, patio doors, French doors, or fiberglass/steel door products)
- Familiarity with millwork distribution networks, home center retail buying processes, or pro channel account structures
- Bachelor's degree in Business, Sales, Marketing, or a related field; equivalent experience considered
- Experience using digital ordering platforms, product configurators, or dealer portals
Company Overview