Note: The job is a remote job and is open to candidates in USA. Inoapps is focused on delivering innovative Oracle On-Premises and Oracle Cloud applications and technology solutions for clients. They are seeking an MS HCM Functional Support Consultant to provide functional support to managed services customers across Oracle EBS and Oracle Fusion HCM, covering Core HR, Benefits, Compensation, and Payroll modules.
Responsibilities
- End-to-end support of Oracle customers through Incident, Problem and Change management
- Ad hoc project requirements (providing estimates and implementing changes)
- Providing advice and guidance to customers verbally or in writing on a timely basis, according to defined SLAs
- Maintain a record of all communication and actions in inoapps IT Service Management and other time tracking applications
- Take the lead on individual service improvement initiatives as requested and ensure their successful and timely delivery
- Proactively identify and drive automation opportunities to improve team efficiency including the use of AI where appropriate
- Proactively analyse and identify recurring Incidents and Problems to fix problem, provide workarounds and/or create knowledge document in line with problem management practices
- Identify and contribute towards continuous improvement of Standard Operating Procedures and Support Documentation
- Identify and manage risks to the customer and/or escalate to Service Delivery Manager / Customer Success Manager
- Provide technical input to client reviews
- Maintain and develop technical knowledge and skills
- Assist in functional pre-sales and support transitions
- Provide support on a 24x7 basis via shift rotation
- Evaluate and promote new technologies and enhancements
Skills
- 8+ years of experience providing functional support for Oracle HCM projects within Oracle E‑Business Suite and Oracle Fusion
- Excellent communication and customer engagement skills
- Experience of working in a managed services team
- Functional understanding, along with exposure to areas such as Human Resources and Payroll as well as writing SQL queries
- ITIL awareness and experience
- Certified by Oracle in multiple Oracle Cloud HCM modules with a commitment to continued learning and certification
Company Overview
Inoapps is an Oracle reseller and Platinum partner in Europe, Middle East, and Africa specializing in Oracle applications. It was founded in 2006, and is headquartered in Aberdeen, Aberdeen City, GBR, with a workforce of 201-500 employees. Its website is https://www.inoapps.com/.