Note: The job is a remote job and is open to candidates in USA. NTT DATA North America is a recognized leader in IT and business services, focusing on delivering continuous value addition and innovation. They are seeking a Middleware Hosting L3 Support Analyst responsible for assisting with Middleware Hosting support, troubleshooting issues, and maintaining connectivity between application servers and web servers while adhering to engineering standards.
Responsibilities
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
- Acts as SME to senior stakeholders and /or other team members
- Build Middleware infrastructure using Client's Automation tools
- Keep projects up to date with current patching
- Major Incident Resolution
- Assist in Load Balancing and Firewall setups
- Create complex project plans, perform impact analyses solve/work high impact problems/projects, and provide resolutions to restore services
- Drive Root Cause Analysis (RCA) post restoration of service
- Design testing approaches, complex processes, reporting streams, and create automation of repetitive tasks
- Review requirement documents, define hardware requirements and examine and update processes and procedures as necessary
- Provide technical/strategic direction and documentation to lower level analysts
- Develop projects required for design of metrics, analytical tools, benchmarking activities and best practices
- Contribute to technical direction and strategic decisions
- Exercise independence of judgement and autonomy
- Adhere to Client's policies and procedures
- Work on rotating 24/7 on-call support
Skills
- 6+ years of experience in Infrastructure Technologies delivery with a proven track record of operational process change and improvement
- Experience with at least 2 of following Application Server: IBM WebSphere ND 9.0.5.x, IBM Liberty 25.x, Oracle WebLogic, Tomcat 10.x
- Experience with at least 2 of following Web Server: IBM HTTP, Oracle HTTP, NGNIX, Apache
- Good knowledge of Linux/Unix
- Strong Troubleshooting knowledge
- Ability to communicate technical concepts to non-technical audience
- Ability to work with virtual and in-person teams, and work under pressure or to a deadline
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
- Ability to operate with a limited level of direct supervision
- Bachelor's/University degree or equivalent work experience
- Basic Database and SQL knowledge is an advantage
- Experience in a Financial Services or large complex and/or global environment preferred, not required
Benefits
- Medical, dental, and vision insurance
- Flexible spending or health savings account
- Life, and AD&D insurance
- Short-and long-term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally required benefits
Company Overview
Company H1B Sponsorship