Note: The job is a remote job and is open to candidates in USA. Homeprotect is an insurance company focused on providing protection to underserved clients in the home insurance market. The Learning & Development Trainer will be responsible for designing and delivering training programs that enhance colleague performance and ensure regulatory compliance in a fast-paced environment.
Responsibilities
- Learning Design: Design, develop and maintain blended learning solutions and materials aligned to business objectives and FCA/Consumer Duty requirements, updating content promptly as processes, products or regulations change
- Training Delivery: Deliver engaging classroom, virtual and on-the-job programmes, including effective inductions, adapting delivery styles and fostering an inclusive environment that builds confidence
- Performance & Competence: Support colleagues to achieve and maintain competence through structured learning, coaching and refresher interventions, contributing to competency frameworks and working with Team Managers and QA to address gaps
- Stakeholder Partnership: Build strong relationships with leaders and SMEs, provide professional learning advice, and support the implementation of new products, systems, processes and regulatory initiatives
- Evaluation, Analytics & Continuous Improvement: Evaluate effectiveness using feedback, assessments and performance data, use insights to enhance programmes, monitor learner progress and improve the learner experience. Maintain and develop data dashboards (e.g Excel), translate insights into actionable improvements
- Compliance & Governance: Ensure materials and delivery comply with FCA, Consumer Duty and internal standards, maintain accurate T&C records, and support audits and regulatory requests
- General Responsibilities: Act as an L&D ambassador, keep knowledge current through CPD, contribute to team projects and continuous improvement, and undertake other reasonable duties as required
Skills
- Experience in Learning & Development/Training within an FCA regulated operational environment (ideally insurance or financial services)
- Strong understanding of adult learning theory and blended learning principles (classroom, virtual and digital)
- Knowledge of training evaluation frameworks and continuous improvement practices
- Understanding of customer service principles and contact centre operations
- Working knowledge of coaching techniques that drive performance improvement
- Knowledge of the UK home insurance market
- Understanding of FCA regulations, Consumer Duty and vulnerable customer requirements
- Proven track record in designing and delivering engaging blended learning programmes
- Excellent facilitation, presentation and written/verbal communication skills, engaging learners at all levels
- Ability to distil complex information into clear, practical learning
- Strong stakeholder management with the confidence to influence managers and subject matter experts
- Ability to diagnose learning needs and select appropriate interventions
- Excellent organisational skills with the ability to manage multiple priorities and deadlines
- Strong IT capability, including Microsoft 365 and learning platforms
- Experience evaluating learning effectiveness using learner feedback, observations and performance data
- Proactive, adaptable and collaborative approach in a fast paced environment with regularly evolving requirements
- Experience supporting change programmes and implementing new products, systems or processes
- Excel skills (pivot tables, lookups, charts) and ability to build/maintain learning dashboards
- Familiarity with competency frameworks (desirable)
- Awareness of AI tools, including opportunities to utilise in learning design (desirable)
- Experience designing e learning with authoring tools such as Articulate Storyline and Rise (desirable)
- Learning & Development qualification (e.g., CIPD Level 3 or Level 5, or equivalent) (desirable)
- Competency with AI tools (e.g., content drafting, knowledge search, data analysis) used responsibly within governance and data protection standards
Benefits
- We invest in your development through structured learning, mentoring, buddying, on-the-job experience and cross-functional projects.
- We support role-relevant professional qualifications where they'll make the biggest difference, and our Lunch and Learn sessions to help you stay connected to what’s going on right across the business.
- We offer private healthcare through BUPA.
- An Employee Assistance Programme covering legal, financial and counselling support for you.
- A Wellbeing Centre with online tools and resources.
- Regular wellbeing seminars and workshops.
- Annual flu jabs.
- An annual eye care voucher.
- We offer an annual discretionary bonus scheme upto 30% of your base pay.
- Life insurance at four times your salary.
- A pension with Aegon.
- A significant discount on Homeprotect home insurance - with a friends and family discount too.
- A staff referral bonus when someone you recommend joins the team.
- 25 days' annual leave plus bank holidays, with the option to buy or sell up to five additional days each year.
- Flexible working to balance the needs of your role with the rhythm of your life.
- You'll receive a homeworking starter kit from day one and can claim towards additional home office equipment within your first six months.
- Charity partnership with Refuge, the UK's largest specialist domestic abuse charity and regular social, wellbeing and charitable events throughout the year.
Company Overview