[Remote] Law Firm Administrator

Note: The job is a remote job and is open to candidates in USA. Cha Law Ethics is a premier ethics and professional responsibility law firm focused on educating and empowering legal professionals. They are seeking an experienced Law Firm Administrator to oversee administrative functions, drive operational efficiency, and foster a positive work environment while partnering with senior leadership to support the firm's growth.

Responsibilities

• Foster a culture built on company values
• Supervise and lead a team of non-Attorney staff, including recruitment, onboarding, scheduling, training, development, evaluation, performance management, and termination
• Provide coaching, direction, mentorship, and leadership to achieve company and client goals
• Act as a company ambassador and represent Cha Law Ethics with integrity and professionalism
• Partner with the CEO and leadership team to define, implement, and monitor strategic initiatives that align with the firm’s growth and operational goals
• Act as a strategic advisor and thought partner, contributing to long-term planning and decision-making
• Lead the design and execution of organizational change initiatives to ensure seamless integration and adoption of new processes, technologies, and systems across all non-legal functions
• Act as a liaison between departments, ensuring alignment of business objectives, enhancing communication, and streamlining workflows across the firm
• Collaborate with the CFO to provide strategic financial oversight, including budget forecasting, cost-benefit analysis, and driving financial performance to meet or exceed goals
• Lead the optimization of firm-wide operations, creating and implementing scalable systems and processes that drive efficiency, reduce costs, and improve overall performance
• Develop and oversee firm-wide risk management and compliance strategies, ensuring all operations adhere to legal and regulatory requirements
• Spearhead the firm’s technology strategy, driving innovation and ensuring
• Manage day-to-day operations of administration of the firm, including but not limited to workflow management, oversight of all aspects of supporting the completion of cases/matters, insurance policies, document and data management, virtual facility management, and general business operations requirements
• Coordinate and assist in the refinement of trust/retainer management and of billing procedures
• Collaborate daily and directly with the Managing Attorney on firm-wide case management, ensuring timely communications so that work is handled efficiently and deadlines are met
• Develop, manage, and drive Key Performance Indicators (KPIs)
• Manage vendors and support operational needs for technology, office administration (virtual and home offices), and marketing
• Oversee or directly manage the Potential New Client (PNC) process, including process, workflow, and Clio, ensuring efficiency and a positive PNC experience
• Manage the firm calendar to ensure seamless scheduling and on-time completion of tasks and deliverables
• Provide training to the Attorney staff as requested
• Develop and standardize operating procedures, along with accompanying documentation, for day-to-day operations
• Manage the Externship program, including recruitment
• Oversee the firm’s talent management strategy, ensuring that recruitment, retention, and professional development initiatives align with the firm’s goals and culture
• Actively shape and sustain the firm’s culture, driving initiatives that enhance employee engagement, retention, and productivity
• Manage full cycle recruiting process for non-attorney staff and provide recruiting support for Attorney staff
• Manage onboarding and offboarding processes for all incoming and outgoing employees, including Independent Contractors
• Maintain required files and documents (e.g., personnel files) and file reports and filings necessary to ensure compliance with federal, state, and local regulations
• Manage the administration of all HR systems, policies, and processes (e.g., Gusto, performance management, compensation, Employee Handbook, job descriptions)
• Monitor attorney and paraprofessional continuing education and certifications, ensuring compliance with Bar regulations
• Plan and coordinate various employee events and off-sites
• Create and maintain a positive work environment and culture
• Other duties or projects as requested

Skills

• Bachelor's degree required; Master's degree preferred
• Certified Legal Manager (CLM) is strongly preferred
• 7 years' experience in a law firm administrator or law office operations management role
• 3 years of supervisory experience with a legal staff of 10 or more employees
• 3 years of Human Resources experience, including recruiting and hiring
• Experience as a business driver managing a budget of $5 million or more
• Experience in various-sized organizations, including small and mid-sized
• Experience managing in remote-first environments
• Strong leadership skills to effectively motivate high-performing teams
• Strong interpersonal skills, effectively managing through conflict, and building trusting relationships
• Strong project management skills, efficiently managing multiple projects and tasks with competing priorities
• Strong knowledge of legal office procedures, terminology, and document management systems
• Acts with integrity and professionalism, and maintains confidentiality
• Ability to learn and adapt to new technologies
• Exceptional organizational skills, proofreading skills, and attention to detail
• Demonstrated sense of urgency and superior follow-up skills
• Possess a client service mindset with strong verbal and written communication skills
• Proficiency with Microsoft Office Suite
• Effectively speaks, reads, and writes in English

Benefits

• Work remotely with a flexible, purpose-driven team.
• Make a meaningful impact in a unique practice area.
• Help shape the future of legal ethics and attorney rehabilitation.

Company Overview