Note: The job is a remote job and is open to candidates in USA. Raken is a cloud-based, mobile collaboration platform for the construction industry, aiming to transform the way the world builds. They are seeking a Key Account Manager to act as the strategic point of contact for clients, ensuring customer satisfaction and retention through relationship building and proactive engagement.
Responsibilities
- Serve as the strategic point of contact and relationship owner for customers within our upmarket account segment
- Establish, map, and maintain deep relationships with Executive Sponsors and Economic Buyers (e.g., VPs of Operations, CFOs, Owners) to ensure Raken aligns with their overarching business goals
- Own and drive renewals, retention and adoption for assigned accounts
- Conduct regular business reviews and proactively engage with customers to identify and execute on opportunities that continually increase the value they get from Raken
- Increase customer product awareness by building credibility within each of your accounts, operating as a thought leader, and building and executing strategic account plans
- Be a problem solver - manage escalations with urgency and seek to solve customer issues in a thorough, outcome driven manner
- Identify at risk customers and deliver solutions to mitigate churn risk
- Be your customer’s champion, collaborating with Sales, Product and Onboarding teams to share feedback and ensure customer needs are heard
Skills
- 3-5 years in SaaS account management or client facing roles
- Demonstrated experience owning renewals and long term retention goals within assigned accounts
- Strong written and verbal communication skills - comfortable leading client facing meetings, strategy sessions, business reviews, renewal contract discussions and more
- Strong presentation skills, as well as ability to master technical workflows
- Curious problem solver, focused on identifying risk early and finding solutions that drive long term customer success
- Relationship builder - driven by the opportunity to proactively create and develop relationships within assigned accounts. Highly comfortable navigating corporate hierarchies
- A strong desire to execute, drive impact and deliver measurable results
- Have a positive attitude, be a self starter and above all, a great teammate
- Spanish fluency is a bonus
- Ability to come into our Carlsbad, CA office 2-3x per month
Benefits
- Medical, dental and vision with generous employer contribution
- HSA/FSA
- Life/LTD
- Generous PTO
- 12 Paid Holidays
- 401k + Match
- Continuing education
- Free on-site gym
- Monthly Social Events
- Excellent company culture
- Modern office with Ocean view and amenities
- Diversity and Inclusion
Company Overview