Note: The job is a remote job and is open to candidates in USA. Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. As an IT Support Specialist, you will provide technical support and assistance to ensure smooth and efficient IT operations.
Responsibilities
- Own onboarding and offboarding operations: Coordinate employee onboarding and offboarding activities, including account provisioning, access management, hardware deployment, recovery, and documentation updates
- Manage the hardware lifecycle: Track, maintain, deploy, recover, and replace company hardware while ensuring asset records remain accurate and up to date
- Tier 1 IT support: Serve as the first point of contact for IT support requests, troubleshooting user issues across devices, applications, accounts, and collaboration tools. Escalate complex issues to senior IT staff when appropriate
- Documentation ownership: Create, maintain, and improve IT how-to guides, knowledge base articles, standard operating procedures, and internal support documentation
- Application access and activity audits: Assist with periodic reviews of user access, application activity, and access recertification efforts to support security and compliance requirements
- Legal hold process support: Act as a point of contact for legal hold processes, coordinating with stakeholders to ensure devices, accounts, and data are preserved according to company procedures
- Expense and procurement administration: Process and reconcile IT-related receipts and purchases through Brex while maintaining appropriate records and documentation
- Support Jira administration: Assist with Jira configuration changes, user requests, workflow updates, and ongoing platform maintenance
- IT communications: Draft and distribute end-user communications regarding IT changes, outages, maintenance activities, new tools, and process updates
Skills
- 1+ years of experience in an IT support, help desk, IT operations, or systems administration role
- Strong troubleshooting skills across hardware, operating systems, SaaS applications, user accounts, and common workplace technology
- Strong written and verbal communication skills with the ability to create clear documentation and communicate technical concepts to non-technical users
- Strong organizational skills with the ability to manage multiple priorities and follow established processes
- Ability to work standard Eastern Time (EST/ET) business hours and collaborate effectively with a distributed team
- U.S. Citizenship
- Ability to travel up to 10% of the time
- Experience supporting employee onboarding and offboarding processes, hardware deployment, and IT asset management
- Experience administering or supporting Jira, Google Workspace, Slack, and other SaaS platforms
- Experience performing user access reviews, application audits, or other IT compliance-related activities
- Experience creating and maintaining knowledge base articles, SOPs, and end-user documentation
- Experience with macOS and Windows endpoint management
- Degree in Computer Science, Information Technology, or a related field, or relevant certifications such as CompTIA A+, Network+, or Google IT Support
Benefits
Company Overview
Onebrief is an AI-powered platform that supports operational planning, collaboration, and decision workflows for military and command teams. It was founded in 2019, and is headquartered in Honolulu, Hawaii, USA, with a workforce of 51-200 employees. Its website is https://onebrief.com.