Note: The job is a remote job and is open to candidates in USA. Brooksource is seeking an IT Collaboration Support Analyst to provide operational support for Box and SharePoint environments. The role involves managing user onboarding and offboarding activities, responding to support requests, and ensuring exceptional customer service in a fast-paced environment.
Responsibilities
- Manage incoming Box and SharePoint support requests through the IT ticketing system
- Create and administer Box folders for new users, departments, and client matters
- Configure Box user accounts, permissions, and folder access
- Assist with employee onboarding by provisioning Box accounts, user folders, Office 365 access, and related collaboration resources
- Support employee offboarding by deprovisioning user accounts and ensuring appropriate transfer or removal of Box content
- Perform SharePoint content administration, including document uploads, permissions updates, and list management
- Communicate directly with internal users to gather requirements and ensure requests are completed accurately
- Create and track support tickets for requests received via email, ensuring all work is documented and properly closed
- Prioritize work based on business needs, onboarding timelines, and ticket urgency while maintaining strong attention to detail
- Maintain accurate documentation and follow established governance and administrative procedures
- Deliver excellent customer service while supporting users in a fast-paced, high-volume environment
Skills
- 2–5 years of experience in an IT Support, Service Desk, Applications Support, or Collaboration Support role
- Experience supporting Box, SharePoint, or similar enterprise collaboration platforms
- Familiarity with Box administration fundamentals, including user management, folder structures, and permission inheritance
- Experience working within an IT ticketing system (ServiceNow, Jira, or similar)
- Strong written and verbal communication skills
- Excellent organizational skills with the ability to manage multiple competing priorities
- Strong documentation skills and attention to detail
- Customer-focused mindset with the ability to remain professional in a fast-paced support environment
- Experience serving as a Box 'power user' or departmental administrator
- Experience supporting SharePoint Online content administration
- Familiarity with Microsoft 365 user administration
- Experience working in a legal, financial services, or other highly regulated enterprise environment
- Experience supporting employee onboarding and offboarding processes
Company Overview