Note: The job is a remote job and is open to candidates in USA. ComResource is a company that specializes in providing IT and security operations support. They are seeking an IT Security Operations Engineer to work hands-on across multiple client engagements, providing enterprise IT support and security operations to ensure client environments are secure and operational.
Responsibilities
- Provide L1/L2/L3 help desk and end-user support across client environments
- Manage endpoint lifecycle: deployment, MDM administration, patching, and hardware/software management
- Administer identity and access management (Azure AD/Entra ID, Okta, MFA, SSO)
- Support corporate IT infrastructure: network operations, collaboration tools (M365), enterprise applications
- Manage user onboarding/offboarding, account provisioning, and access reviews
- Maintain ITSM documentation and work within ticketing systems (FreshService, ServiceNow, or similar)
- Support IT vendor relationships and escalations
- Monitor security alerts from SIEM, EDR, and email/web security platforms
- Triage and investigate security events; coordinate incident containment and remediation
- Operate vulnerability scanning tools; prioritize findings and track remediation to closure
- Administer and optimize endpoint protection (EDR) and identity security monitoring
- Support threat detection rule development and tuning
- Conduct log review, anomaly detection, and security control effectiveness monitoring
- Assist with security reporting and contribute to client-facing dashboards and metrics
- Work across multiple concurrent client engagements under leadership
- Participate in client meetings, document findings, and contribute to deliverables
- Maintain operational runbooks and playbooks for client environments
- Support compliance activities (SOC 2, ISO 27001, NIST) as part of broader engagements
Skills
- Provide L1/L2/L3 help desk and end-user support across client environments
- Manage endpoint lifecycle: deployment, MDM administration, patching, and hardware/software management
- Administer identity and access management (Azure AD/Entra ID, Okta, MFA, SSO)
- Support corporate IT infrastructure: network operations, collaboration tools (M365), enterprise applications
- Manage user onboarding/offboarding, account provisioning, and access reviews
- Maintain ITSM documentation and work within ticketing systems (FreshService, ServiceNow, or similar)
- Support IT vendor relationships and escalations
- Monitor security alerts from SIEM, EDR, and email/web security platforms
- Triage and investigate security events; coordinate incident containment and remediation
- Operate vulnerability scanning tools; prioritize findings and track remediation to closure
- Administer and optimize endpoint protection (EDR) and identity security monitoring
- Support threat detection rule development and tuning
- Conduct log review, anomaly detection, and security control effectiveness monitoring
- Assist with security reporting and contribute to client-facing dashboards and metrics
- Work across multiple concurrent client engagements under leadership
- Participate in client meetings, document findings, and contribute to deliverables
- Maintain operational runbooks and playbooks for client environments
- Support compliance activities (SOC 2, ISO 27001, NIST) as part of broader engagements
Company Overview
ComResource is one of IBM's preferred Business Partners in the the IBM Sterling Solutions. It was founded in 1991, and is headquartered in Columbus, Ohio, USA, with a workforce of 201-500 employees. Its website is http://comresource.com/.Company H1B Sponsorship
ComResource has a track record of offering H1B sponsorships, with 1 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.