Note: The job is a remote job and is open to candidates in USA. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, providing a safe and reliable platform for consumers to buy and sell luxury items. The Inside Sales Account Manager will drive repeat business by engaging existing clients, managing contracts, and delivering a high-touch remote client experience in a quota-driven environment.
Responsibilities
- Re-engage existing clients within assigned book
- Convert marketing-generated reactivation leads
- Drive repeat consignments through daily outreach
- Maintain consistent outbound cadence via phone/text/email
- Review contracts and set pricing expectations confidently
- Deliver a reliable, white-glove remote client experience
- Maintain CRM accuracy and clear next steps
- Generate referrals from satisfied repeat consignors
Skills
- Ability to quickly build rapport and establish trust and credibility with clients
- Proficiency and comfortability using software such as G-Suite, Email, SalesForce, CRM
- Ability to commit to full-time hours (40 hours per week)
- Self-motivation and drive to achieve results
- Excellent verbal and written communication skills
- Exceptional attention to detail and organization skills
- A solutions-focused mentality with a growth mindset
- Adaptability and openness to change
- Professional appearance and demeanor
- Previous experience selling luxury goods and/or services
- Ability to discuss and advise customers on general fashion trends and developments in the luxury market
Benefits
- Base pay plus uncapped commission
- Annual Elite Club Trip for top performers
- Monthly sales competitions (i.e. cash | prizes | site credit)
- Employee Stock Purchase Plan
- 401K with Company Match
- Medical, Dental & Vision Insurance
- Paid Parental Leave
- 9 Paid Company Holidays
- 18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Company Overview
The RealReal is an online marketplace for authenticated and consigned luxury goods. It was founded in 2011, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.therealreal.com.