Note: The job is a remote job and is open to candidates in USA. Triomics is seeking an Implementation Project Manager to lead customer onboardings and go-lives for their EMR-integrated clinical trial matching solution. The role involves managing project plans, coordinating with internal and external teams, and ensuring successful deployment while maintaining communication and accountability throughout the process.
Responsibilities
- Own the onboarding and go-live end-to-end
- Serve as the single point of accountability and the Triomics-side counterpart to each cancer center's PMO and internal project teams, from closed-won through go-live and into a clean handoff to steady-state
- Build and manage integration project plans, milestones, and timelines; drive accountability on both sides to keep deployments on track
- Maintain the most up-to-date pulse on the status, risk, and blockers of every deployment in your portfolio
- Act as the project manager / quarterback from the Triomics side of every integration and go-live, coordinating internal teams (FDE, Clinical, Product) and the cancer center's teams (PMO, clinical, research, IT, security) to accelerate timelines
- Partner with Forward Deployed Engineers to scope, sequence, and prioritize the technical and operational integration steps for our fully EMR-integrated trial matching solution: data feeds, interfaces, environment setup, validation, and cutover
- Anticipate and clear blockers across clinical, IT, and security review cycles before they slip the timeline
- Partner with Clinical Navigators to sequence end-user training into the go-live plan for physicians, nurses, and CRCs
- Run a consistent operating cadence on every deployment (status, risk, and milestone reviews) with both Triomics and cancer center PMO teams
- Surface risks early and drive the decisions needed to hold the launch date
- Dive into deployment data to track progress, validate readiness, and confirm the system is working as intended at go-live
- Proactively spot where a deployment is slipping or where scope is creeping, then game-plan a fix and execute it yourself or marshal the right internal team to deliver it
- Propose and help build the reporting, KPIs, and dashboards that sharpen our (and the customer's) view of deployment health
- Help build the repeatable playbooks, project plans, and templates that let our delivery model scale as we move through a heavy run of onboardings and grow from a handful to 25+ enterprise logos
- Coordinate seamlessly with Account Management and Commercial on clean handoffs from go-live into steady-state
Skills
- 5+ years of technical / operational project management or implementation experience, ideally in health tech or inside a health system where EMRs and clinical workflows are central
- Hands-on experience managing or supporting EMR-integrated deployments end-to-end (Epic strongly preferred)
- Experience on the cancer center / academic medical center side of a vendor go-live, ideally as part of a PMO or implementation team—or equivalent vendor-side implementation experience partnering with hospital PMOs
- Strong project management instincts: you can quarterback complex, multi-stakeholder integrations and keep everyone on timeline
- High initiative and bias to action—you spot a gap, build a plan, and execute without waiting to be told
- Comfort translating between technical and clinical stakeholders: FDEs, IT, security, and clinical end users
- Based in NYC and willing to come to the office and travel to customers—OR based in a regional customer hub and willing to travel to your customer base as well as to NYC periodically
- Direct experience at Epic, or deploying inside an Epic shop at a large cancer center or academic medical center (Epic certification a plus)
- Hands-on experience standing up or supporting a clinical trial matching or clinical trials technology deployment
- Familiarity with oncology care and clinical research operations (clinical trials, trial matching, CRCs)
- Experience delivering AI / ML products into a clinical or research setting
- Experience at a startup scaling rapidly and managing multiple deployments and personas simultaneously
Company Overview