Note: The job is a remote job and is open to candidates in USA. Ignite Learning Academy (ILA) is an accredited, fully online K-12 school dedicated to providing high-quality, personalized education for students nationwide. The role of Administrative Assistant combines receptionist duties, enrollment responsibilities, and registrar functions, providing essential support to the school community.
Responsibilities
- Serve as the first point of contact for students, parents, staff, and other callers
- Answer and direct phone calls, respond to emails, and handle general inquiries
- Assist families with the enrollment process, including answering questions, providing information, and guiding them through required documentation
- Promptly respond to inquiries from prospective families seeking more information about the school, its programs, and enrollment procedures
- Provide accurate and helpful information via phone, email, and virtual meetings, ensuring a positive and informative experience for all contacts
- Maintain accurate records of student enrollment, including applications, transcripts, and other related documents
- Coordinate and participate in virtual open houses, and other events related to student recruitment and retention
- Communicate with prospective families, providing updates on the status of their applications and enrollment
- Maintain and update student records, including grades, and other academic information in the school’s database
- Prepare and distribute official transcripts, report cards, and other academic documents as requested
- Ensure compliance with state and federal regulations regarding student records and confidentiality
- Assist with the scheduling of classes, updating course catalogs, and managing student course registration
Skills
- Associate's degree or equivalent number of credits
- Previous experience in an administrative role, preferably within a school or educational setting
- Excellent communication and interpersonal skills
- Strong organizational abilities with attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with school management software
- Ability to handle sensitive information with confidentiality and professionalism
- Ability to multitask and prioritize in a fast-paced environment
Company Overview