Note: The job is a remote job and is open to candidates in USA. New Home Star is the largest privately owned new home sales company in the U.S., and they are seeking a HubSpot CRM Project Manager to drive operational excellence across all CRM-related initiatives. The role involves managing HubSpot implementations, coordinating between teams, and ensuring timely delivery of projects.
Responsibilities
- Own and manage all HubSpot implementations from kickoff through go-live for home builder clients
- Develop and manage detailed implementation timelines, milestones, and cross-functional dependencies
- Ensure on-time, on-budget delivery across concurrent CRM initiatives
- Serve as the primary internal point of coordination between strategy, execution, and technical teams
- Lead internal traffic management and intake meetings to prioritize initiatives and allocate resources effectively
- Monitor workload distribution and flag capacity risks early
- Administer and oversee our HubSpot ticketing and support system
- Track and manage billable hours, scope changes, and resourcing alignment
- Support quoting and scoping for CRM projects and enhancements
- Coordinate CRM growth-plan initiatives to ensure alignment with broader client objectives
- Oversee CRM-related client communications, including status updates, milestones, and next steps
- Prepare and distribute weekly and monthly internal status reports
- Proactively identify and escalate risks, bottlenecks, and scope creep
Skills
- Availability: Must be able to work traditional business hours operating in Central Time
- Experience: 5+ years of project management experience, ideally within CRM, SaaS, digital agency, or marketing operations environments
- Direct experience managing HubSpot implementations strongly preferred
- Strong understanding of CRM systems, workflows, automation, and reporting
- Proven ability to manage multiple concurrent initiatives with precision
- Experience tracking scope, billable hours, and resource allocation
- Exceptional communication and organizational skills
- Highly proactive mindset with strong accountability
- Tech-Savvy: Proficiency in MS Office Suite, Google platform, and AI-driven tools is a plus
- Education: Bachelor's degree or higher preferred
Benefits
- Biannual bonus opportunities
- A comprehensive benefits package including medical, dental, vision, 401(k) with match, paid time off, and more
- Hands-on training
- A professional development budget
- Clear opportunities for advancement
- Remote flexibility: Enjoy the flexibility of a fully remote role, with optional collaboration space at our Elmhurst, IL office
- Volunteer Opportunities: Encouraged time and financial resources to give back to your local community in meaningful ways
Company Overview