Note: The job is a remote job and is open to candidates in USA. Best Buy is a company dedicated to enriching lives through technology, and they are seeking a Health IT Operations Analyst. The role involves monitoring and supporting critical network and system operations to ensure reliable performance, troubleshooting issues, and collaborating with cross-functional teams to maintain system stability.
Responsibilities
- Monitor Network tools and infrastructure (e.g., DynaTrace, Zenoss, DataDog, and monitoring and control applications)
- Add/remove/update Customer site equipment as needed, including ISP updates, firewall policy changes, network changes/additions
- Troubleshoot user and customer network outages, phone issues, and Best Buy Health device issues
- Conduct initial (Level 1) troubleshooting of Best Buy Health Datacenter or application issues before escalation to the Systems, Network, Data, or Development Engineering teams
- Manage incident response and system operations by monitoring issues, responding to alerts, documenting incidents, and escalating to major incident processes when needed
- Support system performance and implementation by maintaining configurations, executing routine maintenance, leveraging run books and process documentation, and partnering with vendors and internal teams
Skills
- 2+ years of experience in a NOC, operations center, data center, or desktop support environment
- 2+ years of experience with enterprise network infrastructure (routers, switches, firewalls, wireless)
- 1+ year of experience using network or system monitoring tools (e.g., DataDog, Dynatrace, SolarWinds)
- Experience troubleshooting network or system issues in a production environment
- Experience configuring or supporting network hardware (routers, switches, firewalls, wireless)
- Proficiency with Windows operating systems and Microsoft Office tools
- Associate degree in computer science, Information technologies or a related field
- Experience with monitoring tools such as DataDog, Dynatrace, or similar platforms
- Knowledge of ITIL frameworks or experience working in an ITIL environment
- Understanding of network protocols (e.g., TCP/IP, HTTP, FTP)
- Experience using ticketing or incident management systems (e.g., ServiceNow, Jira)
Benefits
- Competitive pay
- Great employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
- Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility.
- Intermittent or reduced-schedule leave is also available for certain medical or family care leaves.
- Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
- Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results.
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