Note: The job is a remote job and is open to candidates in USA. Journal Technologies is a technology company focused on enhancing the justice system through enterprise software. The Head of Operations for the Defender Business Unit will provide strategic leadership, ensuring the success and growth of the business while fostering collaboration across various functions.
Responsibilities
- Own the overall success of the Defender Business Unit, including profitability, revenue growth, customer satisfaction, and operational performance
- Develop and execute the Business Unit strategy in partnership with the CEO, ensuring alignment with the company’s vision and strategic priorities
- Lead and coordinate the Product, Customer Lifecycle, and Customer Growth Scrum teams to achieve shared Business Unit objectives
- Drive continuous improvement across the Business Unit by increasing operational efficiency, simplifying processes, and expanding product-led implementations
- Influence product strategy and roadmap priorities based on customer needs, market trends, and business objectives
- Establish Business Unit priorities and make cross-functional tradeoff decisions to maximize customer value and business performance
- Monitor Business Unit financial and operational metrics, identify opportunities for improvement, and implement actions to increase profitability and growth
- Build strong executive relationships with customers and serve as the executive sponsor for strategic accounts and initiatives
- Partner with Sales and Marketing to grow the business, increase market adoption, and expand customer relationships
- Ensure the successful delivery of implementations, support services, and customer success outcomes by fostering collaboration across the Business Unit
- Represent the Defender Business Unit with customers, industry organizations, conferences, and strategic partners
- Foster a culture of accountability, collaboration, innovation, continuous improvement, and customer focus throughout the Business Unit
- Lead the Business Unit with increasing autonomy while partnering closely with the CEO through regular business reviews and strategic planning
Skills
- Bachelor's degree in Business, Public Administration, Engineering, Information Systems, or a related field
- Progressive leadership experience in enterprise software, justice technology, government technology, public sector technology, or a related industry
- Demonstrated success leading a business, business unit, major product line, or cross-functional organization with responsibility for business performance and growth is a huge plus
- Experience developing and executing business strategy while balancing customer needs, operational excellence, and financial performance
- Proven ability to lead and influence cross-functional teams in a collaborative, Agile environment
- Strong business and financial acumen, with experience managing budgets, profitability, resource allocation, and operational performance
- Exceptional leadership, communication, negotiation, and decision-making skills, with the ability to align diverse stakeholders around common business objectives
- A track record of driving organizational change, continuous improvement, and measurable business results
- An MBA or equivalent business leadership experience is preferred
- Experience working directly with executive customers and building trusted relationships with senior government or public sector leaders is preferred
- Knowledge of court operations, judicial workflows, or the justice market is strongly preferred
Benefits
- Competitive compensation
- Quality medical, dental and vision coverage.
- Competitive paid time off as well as paid holiday time.
- 401(k) retirement (US) and GRRSP (CDN) programs.
- Annual professional development funds - $1,500 USD annual per employee.
- Book subscriptions with an extensive library in each office for personal and professional growth.
- Flexible working hours which you can coordinate with your supervisor.
- Ability for employees to work from a remote location (e.g., home) or office.
- Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
- Travel opportunities between Journal Technology offices and with clients.
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