Note: The job is a remote job and is open to candidates in USA. Sensia Global is looking for a highly organized operations professional to lead and coordinate IT services provided for the company. This role involves overseeing day-to-day IT operations, ensuring effective service delivery, and enhancing the end-user experience.
Responsibilities
- Coordinate IT operations with the service providers to ensure delivery of timely and effective IT services that operate at a high level of stability and efficiency
- Work with the IT service provider to optimize and improve local company networks and servers
- Manage installations and upgrades of IT systems at Sensia facilities in close coordination with Global Real Estate Project Manager
- Be the single point of contact for IT escalations
- Ensure issues are resolved in a timely manner by the service provider
- Provide support and guidance to Sensia employees globally
- Oversee end user device inventory, replacement and delivery to users
- Oversee the management, procurement and licensing of computer software applications driving common standards and best practises
- Develop and coordinate manufacturing OT practises in coordination with parent company experience
- Ensure backup of information and data to ensure recovery in event of system breakdown
- Establish periodic operations reviews and reports
- Reasonably challenge established standards to ensure that the correct technology is being applied for the best interests of Sensia
- Be able to evaluate new technologies to advance deliverables
- Excellent analytical skills & attention to detail
- Develop and execute regular IT operations review with service
- Execute technical and interpersonal skills
- Develop and evolve Sensia specific IT policies and practices in coordination with Sensia Cyber Security Office
- Effectively resolve conflict service provider to meet business goals
- Independently identify, manage and mitigate risks, resulting in proactive contingency planning as required
- Persevere through obstacles to achieve results and remove obstacles to facilitate Sensia success
- Demonstrate confidence, maturity and flexibility in response to work challenges
- Self-directed leader with ability to work with cross functional/global teams
- Provide early and clear escalation of critical issues
- Clear effective communication across all levels of the organization
- Ability to integrate business needs with corporate policies and industry best practice
Skills
- Proven operation management experience
- Problem-solving aptitude
- Bachelor's Degree in Computer Science, IT, or other relevant field
- Willingness to travel globally as required
- IT Leadership experience
- Experience managing out-sourced IT / other operations
- Experience with system installation, configuration and analysis
- Power Platform knowledge and experience in technologies like Power BI, Power Apps and Power Automate is desirable
- Microsoft Azure and Office 365 certifications or proven experience
- Knowledge of data protection operations and legislation (e.g. GDPR)
Company Overview