Note: The job is a remote job and is open to candidates in USA. Atrium is seeking a temporary Extended Workforce Program Operations Lead to support day-to-day operations and program initiatives for the extended workforce. This role involves collaboration with various departments to enhance governance and operations while preparing for Vendor Management System implementation.
Responsibilities
- Support delivery of program initiatives and project workstreams aligned to the Extended Workforce roadmap
- Respond to business inquiries through the internal case management system and provide timely guidance on policy and process
- Process and validate transactions in Workday and support ongoing data quality reviews and audits
- Support the design and implementation of operational safeguards across the contingent labor lifecycle (e.g., purchase order governance, onboarding compliance, pay changes, classification, tenure tracking)
- Partner with cross-functional stakeholders to maintain and operationalize Extended Workforce policies, procedures, and guidance
- Promote consistent execution of processes across systems and workflows while supporting transition to a VMS-enabled future state
- Coordinate testing, validation, training, and change management activities to support VMS implementation readiness
- Support manager enablement by developing materials, reinforcing approval workflows and governance expectations, and providing coaching on applicable policies and procedures
- Develop process documentation, standard operating procedures, training materials, and communications to support program updates
- Track action items, milestones, and dependencies across program activities and stakeholder groups
- Identify operational gaps, analyze root causes, and recommend process improvements that enhance compliance and efficiency
- Partner with program stakeholders to support adoption and sustainment of new processes and controls
Skills
- Bachelor's degree in Business, Human Resources, Operations, or related field, or equivalent experience
- Requires 3-5 years of relevant experience supporting contingent workforce programs, HR/Procurement operations, workforce governance, and/or cross-functional process improvement (or the equivalent combination of education and experience)
- Knowledge of contingent workforce lifecycle processes and related governance, compliance, and control considerations
- Ability to operate effectively in a matrixed environment and manage multiple priorities with attention to detail
- Strong stakeholder management and communication skills, with the ability to influence without authority
- Experience supporting operational change management, training development, and adoption of new workflows
- Demonstrated ability to handle sensitive and confidential information with discretion
- Proficiency working across multiple systems and data sources to support operational reporting and case management
- Ability to work occasional hours outside of standard business hours, as needed, to support time-sensitive issues
- Experience with vendor management systems (VMS) and/or workforce operations is a plus
Benefits
- Compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by the third-party agency partner upon offer
- This role will be eligible for overtime pay, in accordance with federal and state requirements
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