Note: The job is a remote job and is open to candidates in USA. OCHIN is a nonprofit leader in health care innovation, seeking to expand patient access and improve health in underserved communities. The Epic Certified MyChart Solutions Analyst - Install will support the organization's mission by resolving technical issues, optimizing processes, and aligning technical strategies with business goals.
Responsibilities
- Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, while ensuring clear documentation for usability and future reference
- Troubleshoot, diagnose and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end-user satisfaction
- Collaborate across departments to support project implementations and address member maintenance issues
- Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross-functional teams
- Skill development and competency growth in technical design, analysis, and system enhancements
- Travel to support new members on-site with software installations as needed, estimated up to 20% for this position
- Other duties as assigned
Skills
- Minimum of 5 years of experience in similar or relevant role
- Work history in Healthcare IT is required
- Epic MyChart certification and /or Ambulatory certification is required
- Bachelor's Degree (Healthcare Informatics or Computer Science preferred) or a combination of college education and 5-7 years of relevant experience
- The ideal candidate will have at least 5 years of experience as an Epic Applications Analyst, with a minimum of 3 years of experience in MyChart build is required
- Intermediate proficiency in Microsoft Excel
- Strong communication skills – able to communicate with both application and technical team members, as well as end users
- Consistently acts with integrity and accountability
- Process and detail-oriented, with a strong focus on data-driven decision making
- Proactive, self-motivated, and solution oriented
- Strong organizational and project management skills
- Ability to travel to support install work and Go Live support up to 20%
- Bachelor's Degree (Healthcare Informatics or Computer Science preferred)
Benefits
- We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement.
- This position includes a 5% pay differential to acknowledge the travel requirements associated with this role.
- OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices.
- The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.
- This position requires a virtual home-office environment, working remotely and will require that employees be on camera for all virtual meetings.
- Travel is required to support OCHIN’s business requirements for Go-Live installations or training which may require travel by air, vehicle, or train.
- OCHIN is a 100% remote organization with no physical corporate office location.
- Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations.
- Nationwide travel is determined based on OCHIN business needs.
- Ability to work independently and efficiently from a home office environment
- High Speed Internet Service
- It is a requirement that employees work in a distraction free workplace
- Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN
- We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career
- OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment.
- All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.
Company Overview
OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network. It was founded in 2000, and is headquartered in Portland, Oregon, USA, with a workforce of 1001-5000 employees. Its website is https://ochin.org.