Note: The job is a remote job and is open to candidates in USA. Harbor is seeking an entry-level Analyst to support day-to-day law library operations as part of our Knowledge and Research Services team. This role is well-suited for someone early in their career who enjoys service-oriented work and is eager to learn how a modern law library supports attorneys and legal staff.
Responsibilities
- Maintain the library catalog and administrative records for collections, contracts, and invoices, tracking order and renewal dates, and ensuring documentation is complete, current, and accessible
- Help maintain access to electronic resources by assisting with password/access issues, troubleshooting common user issues, and escalating vendor/platform problems as needed
- Support knowledge organization tasks such as updating internal research guides, adding/maintaining metadata, and helping keep shared repositories accurate and current
- Create and maintain simple tracking logs and operational reports (e.g., request volume, turnaround time, usage, and common issue categories) to support service management
- Assist with current awareness and monitoring (e.g., tracking legal and industry news, alerts, and updates) and distribute summaries or alerts to relevant stakeholders
- Coordinate with vendors and internal teams on renewals, resource changes, and administrative requests, ensuring updates are documented and communicated
- Contribute to process improvements by identifying recurring issues, documenting standard operating procedures, and suggesting workflow enhancements
- Assist with document delivery and source retrieval by locating materials in firm subscriptions and public sources and coordinating delivery to attorneys and staff
- Participate in training and ongoing professional development to build proficiency with legal research tools and library services
- Participate in research as needed and appropriate
Skills
- Bachelor's degree required
- Strong customer service mindset with a professional, responsive approach to supporting attorneys and staff
- Excellent organization, attention to detail, and ability to manage multiple requests with shifting priorities
- Comfort learning and working in online research platforms
- Proficiency with Microsoft Office (especially Outlook, Word, and Excel); ability to produce basic tracking and reporting
- Clear written and verbal communication skills, including the ability to summarize findings and document processes
- Ability to work independently in a remote environment while collaborating effectively with a distributed team
- Reliable internet connection for virtual working
- Coursework or experience in library/information services, legal studies, paralegal studies, or a related field is a plus; MLIS/MSLIS or JD is preferred but not required
- Familiarity with tools such as Westlaw, LexisNexis, Bloomberg Law, or similar is helpful but not required
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