Note: The job is a remote job and is open to candidates in USA. Resonate is a leading provider of high-quality, AI-powered consumer data, intelligence, and technology. The Engineering Manager, Platform Services will lead the engineering team responsible for the marketing intelligence platform, focusing on transforming the platform into an AI-native environment and driving modernization efforts.
Responsibilities
- Lead the transformation of our platform into an AI-native environment with agentic systems (AI that plans and executes multi-step marketing workflows)
- Assess current architecture, identify technical debt, and drive modernization with measurable outcomes (target: 30%+ improvement in platform performance or cost efficiency)
- Own platform reliability, scalability, and integrations across the martech/adtech ecosystem (DSPs, CDPs, etc.)
- Maintain hands-on involvement in critical architecture decisions; able to provide technical direction when leads are unavailable
- Set engineering standards that balance quality with velocity—clean code, smart automation, lightweight process
- Champion AI tooling (GitHub Copilot, Claude, agent frameworks) throughout the development lifecycle
- Lead, mentor, and retain a high-performing team of software engineers across platform and integration services
- Conduct regular 1:1s, career planning, and performance reviews with clear, constructive feedback
- Create growth paths and development opportunities; track record of promoting engineers and maintaining low attrition
- Foster a culture of ownership, collaboration, and technical excellence
- Manage hiring, onboarding, and team composition to build the capabilities we need
- Remove roadblocks and protect the team from unnecessary distractions
- Drive adoption of modern practices and AI tooling—address skepticism with empathy and evidence
- Partner with Product to shape roadmap, estimate accurately, and deliver with predictability
- Lead incident response from detection to resolution, including communications and blameless post-mortems
- Align engineering strategy with business goals and product priorities
- Monitor team health, velocity, and delivery risks—address proactively
Skills
- 7+ years building production software with hands-on experience as a senior engineer before moving to management
- 5+ years leading engineering teams of 10+ people with proven track record of developing talent
- Deep experience building or scaling multi-tenant SaaS platforms in AWS
- Strong backend expertise (Java/Spring Boot, or similar modern frameworks) with production experience at scale (millions of daily transactions, sub-second latency requirements)
- Experience with modern frontend technologies and API design
- Track record of measurable platform improvements (e.g., "reduced infrastructure costs by 40%," "improved response times by 75%," "achieved 99.99% uptime")
- Familiarity with observability, monitoring, and incident management at scale
- Genuinely excited about AI/ML capabilities—LLMs, RAG systems, agent frameworks (LangChain or similar)—eager to separate real value from hype
- Strong architectural opinions, but not dogmatic—you adapt based on context and data
- Clear communicator who translates between technical complexity and business value
- Comfortable with ambiguity; confident making decisions and iterating quickly
- Process-minded but anti-bureaucracy—you create clarity without creating friction
- Low-ego leader who combines strategic thinking with hands-on leadership and a bias toward action
- Proven ability to give direct, constructive feedback that helps engineers grow
- Experience in adtech, martech, or data-intensive B2B SaaS environments
- Background integrating with DSPs, CDPs, or similar marketing ecosystem platforms
- Experience with Java/Spring, LLM agent frameworks, React, and real-time streaming architectures
- Track record building and growing high performing software engineering teams
- History of driving adoption of AI tooling and modern development practices
- Experience in fast-paced, resource-constrained environments where initiative is rewarded
Benefits
- Uncapped growth potential
- The chance to have a meaningful impact on the company
- The opportunity to work on cutting-edge, AI-powered marketing data and identity solutions that are forever changing the industry
- A competitive 401(k) match
- An Open PTO policy that encourages real time off
- A comprehensive benefits package designed to meet the diverse needs of our employees and their families
Company Overview
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