Note: The job is a remote job and is open to candidates in USA. Fuze Health is dedicated to enhancing quality and value in healthcare by connecting patients with care providers and essential health resources. The Director of Rx Clinical Operations will manage the Patient Operations Care team, ensuring operational excellence and a seamless patient experience across various platforms.
Responsibilities
- You will oversee the performance and growth of Customer Service, Prescription Processing, Client-specific teams, managing both internal staff and external vendors
- You will lead operational excellence across central fill pharmacy networks and courier delivery operations
- You will lead your team with Key Performance Indicators (KPIs) to drive business success and increase efficiency while lowering the cost-to-fill on an annual basis
- You will manage quality, turnaround time (TAT), and customer satisfaction metrics to ensure FuzeRx remains the preferred infrastructure partner for telehealth and pharma partners
- You will establish requirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
- You will analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
- You will lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience
Skills
- 10+ years of progressive leadership experience in pharmacy services, digital health, or health tech sectors
- A proven track record of managing complex, multi-product patient operations teams within a highly regulated, compliance-intensive environment
- Mastered the ability to implement new programs and procedures that drive business transformation and organic revenue growth
- Experience managing omni-channel support (email, text, etc.) and a deep understanding of CRM and EMR systems, TPOS a plus
- Strong organizational planning skills and the ability to navigate ambiguity in a rapidly evolving market
- Excellent communication skills with the ability to convey complex operational data to diverse audiences, including executive stakeholders
- Experience building or scaling digital pharmacy or specialty pharmacy infrastructure platforms
Benefits
- Dental, vision, and multiple group medical plans to choose from
- A 401(k) retirement savings plan
- Group life insurance
- Accidental death and dismemberment (AD&D) insurance
- Flexible spending account (FSA) and health savings account (HSA)
- Commuter benefits
- Employer-paid short-term (STD) and long-term disability (LTD) insurance
- Additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
- Flexible vacation time
- Accrued paid sick time
- 10 paid holidays
- (2 floating holidays for full time non-exempt employees)
- Eight weeks of paid parental leave for eligible employees
- Additional paid weeks for the birthing parent
- 4 weeks paid caregiver leave
- A Lifestyle Spending Account allowance each month
Company Overview