Note: The job is a remote job and is open to candidates in USA. myTomorrows is a global health tech company dedicated to breaking down barriers for patients seeking treatment options. The Director of EAP Operations will oversee the operational delivery of Expanded Access Programs, ensuring quality and compliance while driving commercially sound decisions for sustainable growth.
Responsibilities
- Own the end-to-end operating model for EAP Program + Site Management, ensuring scalable and compliant delivery
- Translate strategy and portfolio forecasts into capacity planning, org design and hiring priorities
- Build resilient coverage and escalation models across the portfolio (no single points of failure)
- Lead the EAP Program Management team to deliver consistent execution across clients and geographies
- Lead the EAP Site Management team to ensure strong site engagement, workload balance and service performance
- Drive standardisation and continuous improvement across ways of working, tooling and operational excellence
- Set and run a strong governance rhythm: KPIs, performance reviews, risk management and quality oversight
- Act as senior escalation point for complex delivery, regulatory and stakeholder challenges
- Grow a bar-raising leadership bench through coaching, performance management and succession planning
- Partner with Finance, People and Operations on budgeting, workforce planning and scale-up decisions
Skills
- 8–10+ years experience leading and managing expanded access programs
- Experience in a market access setting and with multi-country reimbursement strategies is a plus
- Strong and proven commercial and client service mindset
- Proven experience building and leading high performance teams
- Ability to lead managers and scale operational teams in complex settings
- Exceptionally strong understanding of compliance, regulatory frameworks and operational requirements in the context of Expanded Access Programs
- Track record of operational excellence: scaling delivery, managing risk, and raising performance standards
- Strategic thinker with strong execution focus — simplifies complexity and drives outcomes
- Confident stakeholder manager who can align senior leaders and external partners
- High bar for quality and accountability, with calm leadership under pressure
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