Note: The job is a remote job and is open to candidates in USA. COPE Health Solutions is a national tech-enabled services firm powering success for health plans and providers in risk arrangements. The Director, Customer Success and Technical Solutions plays a pivotal role in bridging technical expertise and customer-facing outcomes, focusing on empowering the sales team and ensuring client goals are achieved during implementation.
Responsibilities
- Support the sales team in preparing and delivering demos, tailoring pitches to showcase platform strengths while demonstrating value through ROI-focused examples
- Identify key use case for priority client types that define how our team powered by ARC solves for the use case through workflows, slides, and other content
- Support client relationships to ensure adoption, retention, and expansion, including training on platforms and resolving integration challenges
- Lead quarterly client user groups to enhance collaboration between clients to build stronger engagement
- Provide hands-on technical guidance, such as designing workflows for data aggregation, analytics tools, and tech capabilities to support clinical and financial goals
- Act as a strategic advisor for clients, troubleshooting data integrations and architecting solutions to enhance value-based care outcomes
- Monitor industry trends in healthcare tech to ensure success, engineering, product, and sales teams
- Develop and articulate strategic recommendations aligned with client goals related to quality performance, cost management, and financial sustainability
- Partner with analytics, finance, clinical and actuarial resources to assess cost drivers, risk adjustment performance, and quality outcomes
- Build and manage strong executive-level relationships with client leadership, serving as a trusted advisor throughout the engagement lifecycle
- Contribute to thought leadership through development of articles, case studies, sales materials, internal curricula, and client-facing content
- Support the professional development and growth of direct reports and team members in line with the values and culture of the organization; serve as a leader/mentor to generate a vision, establish direction, motivate team members, create an atmosphere of trust
Skills
- At least 8 years of health care analytics and/or consulting experience of progressively advanced reports, data management and visualization experience
- Knowledge of technology needs for Health plans, MSSP/ACO REACH, CA RKK and delegated IPAs
- Proven experience in SaaS platform engineering, development, or technical leadership, with a strong understanding of software architecture and delivery
- Exceptional communication and presentation skills, with the ability to distill complex technical concepts for non-technical audiences, including sales teams and clients
- Experience collaborating with cross-functional teams, including sales, engineering, product, finance, and clinical stakeholders
- Prior experience in: Population health management reporting and analytics, Health information technology, Health care policy with experience in CMS, Medicare, and Medicaid contracts, Healthcare claims data and clinical data integration (EMR, HIE, etc.)
- Strong project management skills, including organization, prioritization, and problem-solving skills; strong oral, verbal and interpersonal communication skills. Ability to take direction and feedback from both internal and external stakeholders
- Ability to work effectively on multiple projects in a fast-paced environment
- Master's degree in an applicable field preferred (e.g., MBA, MPH, MHA, MPA)
Benefits
- Comprehensive, affordable insurance plans for our team and their families
- Yearly stipend for wellness-related activities
- Paid parental leave program
Company Overview
Company H1B Sponsorship