Note: The job is a remote job and is open to candidates in USA. Pendo.io is a company focused on improving society's experience with software, and they are seeking a Director of Customer Growth & Lifecycle. This role will own the customer lifecycle from first login to becoming a power user, designing experiments and data-driven interventions to enhance customer engagement and retention.
Responsibilities
- Build, iterate, and optimize the full digital customer journey from onboarding through expansion
- Use Pendo’s own analytics to identify where users find value, where they drop off, and which interventions move the needle
- Act as one of Pendo’s most important internal practitioners of the product
- Design and ship cross-channel experiments across in-app guides, email, NPS, segmentation, and other lifecycle channels that show customers what great product engagement looks like
- Bring front-line visibility into customer behavior directly into product conversations
- Develop and lead a team of approximately five Adoption Managers while also guiding Pendo’s Center of Excellence / Product Operations function
Skills
- 7+ years of experience in product growth, lifecycle design, or growth marketing in software
- Experience running lifecycle or growth programs in a product-led SaaS company where the end user and economic buyer are different people
- A proven track record of moving product adoption and retention metrics, including clear examples of programs you shipped and the measurable impact they created
- Experience building and leading a team of growth or lifecycle professionals focused on the customer journey
- Strong data fluency, including the ability to scope, query, analyze, and prove the impact of your own work without creating an analyst dependency
- Hands-on experience with experimentation, including forming hypotheses, testing quickly, learning from results, and shipping improvements
- Power-user experience with Pendo
- Daily use of AI tools, with a clear point of view on where they accelerate growth, lifecycle, and customer engagement work
- Experience designing lifecycle programs that connect digital onboarding, product usage, retention, and expansion
- Experience using customer conversations alongside behavioral data to understand motivation, friction, and value realization
- Experience influencing product roadmap decisions through customer behavior insights and lifecycle learnings
- Experience leading a Center of Excellence or Product Operations function
Benefits
- United States benefits include highly competitive, employer-heavy coverage including $0 premium options
- Strong 401(k) match
- Equity
- Flexible time off
Company Overview
Company H1B Sponsorship