Note: The job is a remote job and is open to candidates in USA. Bound Tree Medical is seeking a Digital Sales Specialist to enhance customer relationships and drive revenue through digital channels. This role involves responding to customer inquiries, engaging with potential customers, and collaborating with internal teams to ensure a seamless service experience.
Responsibilities
- Respond promptly and professionally to customer inquiries received through the company’s website, email, and other digital channels, providing accurate and helpful information
- Engage with potential customers to understand their needs, recommend products or services, and guide them through the purchase process
- Follow up on small leads generated from website inquiries, nurturing them into sales opportunities while maintaining a consultative approach
- Collaborate with internal teams, including digital and sales, to resolve customer issues and ensure a seamless end-to-end experience
- Document customer interactions, inquiries, and sales in the company’s CRM system, maintaining up-to-date and accurate records
- Identify trends in customer inquiries and share insights with the team to improve products, services, and processes
- Stay informed about product offerings, promotions, and company updates to provide customers with the most relevant information
- Additional job duties as assigned
Skills
- High School Diploma or equivalent required
- 3-5 years of proven experience in customer service, sales, or a related field, preferably in a digital or e-commerce environment
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers
- Strong problem-solving abilities and attention to detail, with a customer-first mindset
- Familiarity with CRM systems and digital communication tools; experience with e-commerce platforms is a plus
- Ability to multitask and manage time effectively in a fast-paced, digital-first environment
- Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment
- Candidates located in the Central, Mountain, or Pacific time zones, or those who are fully committed to working a Central Time schedule
Benefits
- We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan.
Company Overview
Bound Tree Medical provides emergency medical equipment such as Airway/Oxygen Delivery, Apparel/Uniforms, Medical Bags, ect. It was founded in 1978, and is headquartered in Dublin, Ohio, USA, with a workforce of 501-1000 employees. Its website is https://www.boundtree.com.