[Remote] Data Center Operations Technician (Remote Hands)

Note: The job is a remote job and is open to candidates in USA. Edged is a fast-growing provider of sustainable data centers and energy infrastructure. The Remote Hands – Fiber Infrastructure Lead is responsible for the planning, installation, testing, documentation, and ongoing management of fiber infrastructure within a mission-critical data center environment.

Responsibilities

• Perform, lead, and oversee fiber infrastructure installations throughout the data center, including: Fiber trunk installations between meet‑me rooms (MMRs), cabinets, cages, and data halls
• Installation, labeling, dressing, and documentation of fiber patch panels
• Fiber cross‑connect installations, modifications, and removals
• Install, terminate, test, certify, and troubleshoot fiber cabling and connectivity using approved tools and test equipment
• Ensure all fiber work complies with company standards, structured cabling best practices, safety requirements, and applicable specifications
• Build, manage, and maintain fiber connectivity records using approved inventory, documentation, and ticketing systems
• Maintain accurate and auditable documentation for fiber inventory, ports, panels, pathways, and customer interconnections
• Respond to fiber‑related service requests, incidents, and outages and support restoration efforts as required
• Serve as the site‑level SME for fiber infrastructure, interconnections, and physical‑layer connectivity
• Train, coach, and mentor Data Center Facility Technicians to safely and consistently perform fiber installations and cross‑connect work
• Establish and reinforce standard methods for fiber installation, labeling, testing, and documentation
• Coordinate and oversee vendor‑performed fiber installations and ensure compliance with safety, quality, and procedural requirements
• Inspect and validate completed fiber work for accuracy, workmanship, and documentation completeness
• Cross‑train with the Data Center Facility Technician role and maintain proficiency to perform all associated duties when required
• Support data center operational activities, including routine inspections, basic troubleshooting, and coordinated incident response
• Assist with equipment moves, adds, changes, and decommissions where fiber or physical infrastructure involvement is required
• Provide Remote Hands support for customer and internal requests, including cable tracing, visual verification, cross‑connect execution, and physical component handling
• Support incident response and maintenance activities by assisting with diagnostics, stabilization efforts, communication, and documentation
• Coordinate work activities with remote operations, engineering, and operations control center (OCC) teams
• Comply with all company safety, security, and compliance requirements, including LOTO, JHAs, and site access controls
• Maintain clean, organized, and compliant cabling pathways, equipment areas, and workspaces
• Follow established change management, MOP/SOP, and documentation procedures
• Participate in required safety training, operational readiness activities, audits, and drills

Skills

• High school diploma or GED required; technical, vocational, or telecommunications education preferred
• Hands-on experience installing, terminating, testing, and overseeing fiber infrastructure and cross-connects in data center environment
• Strong knowledge of structured fiber cabling systems, standards, panels, terminations, and pathways
• Proficiency with fiber test equipment, including power meters, inspection tools, and certification testers
• Ability to train and mentor others in technical procedures and best practices
• Strong organizational, documentation, and technical inventory management skills
• Ability to safely lift up to 50 pounds, climb ladders, and work in confined environments
• Availability to work rotating shifts, weekends, holidays, and on-call assignments as required
• Experience working in multi-tenant or colocation data center environments
• Experience with fiber splicing, trunk builds, and high-density fiber deployments
• Familiarity with interconnection provisioning processes and physical network inventory systems
• Experience coordinating and overseeing vendor or contractor-performed fiber installations
• Exposure to data center mechanical, electrical, and life-safety systems through cross-training or operational support

Benefits

• Medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• Paid holidays
• PTO
• Employee assistance program
• Other company benefits
• A fast-paced, entrepreneurial culture focused on innovation
• A flexible, autonomous work environment
• A culture of respect, learning, and excellence
• Experienced, highly talented experts as team peers
• Growth and travel opportunities
• A team of change-makers having a significant impact on people and the planet

Company Overview