Note: The job is a remote job and is open to candidates in USA. AcuityMD is a software and data platform that accelerates access to medical technologies. In this role, you'll investigate customer data inquiries while building a technical foundation for a career in software engineering, with opportunities to transition into Junior Software Engineer roles.
Responsibilities
- Investigate customer questions about data displayed throughout the AcuityMD platform using SQL
- Research issues end-to-end, identify root causes, and validate findings across multiple data sources
- Distinguish between expected platform behavior, customer education opportunities, and true product defects
- Communicate findings clearly to Customer Success, Support, and customers when appropriate
- Create detailed engineering tickets with reproduction steps, supporting evidence, and root-cause analysis
- Build deep expertise in AcuityMD's data model, business logic, and data pipelines
- Partner closely with Engineering, Product, Customer Success, and Support to improve platform quality and customer trust
- Identify recurring issues and opportunities to improve data quality, tooling, and operational processes
- Help Engineering validate fixes and ensure customer issues are fully resolved
- Expand your technical skills in Python, AI-assisted development, Git, and modern software engineering practices
- Learn how production software is designed, built, tested, and maintained by working alongside experienced software engineers
- Take on increasingly technical projects as your skills grow
- Build the technical foundation needed to transition into a Junior Software Engineer role through demonstrated performance and technical development
Skills
- Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Data Science, or another quantitative discipline (or equivalent practical experience)
- 0–2 years of professional experience. Recent graduates and candidates with relevant internship experience are encouraged to apply
- Experience writing SQL to analyze or investigate data
- Strong analytical and problem-solving skills with the ability to investigate ambiguous questions and identify root causes
- Excellent written and verbal communication skills
- Curiosity, ownership, and a passion for learning new technologies
- Interest in building a long-term career in software engineering
- Comfortable working in a collaborative, fast-paced startup environment
- Experience with Google BigQuery or other modern cloud data warehouses
- Experience writing Python
- Familiarity with AI-assisted development tools such as ChatGPT, Cursor, or GitHub Copilot
- Experience working with large analytical datasets
- Exposure to Git, software development workflows, or programming through internships, coursework, or personal projects
Benefits
- Remote Work: AcuityMD is committed to supporting full-remote flexibility for employees in the US. We provide a work-from-home stipend for all employees.
- Flexible PTO: Generous time off and flexible hours give you the freedom to do your best work.
- Paid Health, Dental, and Vision Plans: We offer 100% paid health, dental, and vision plans for employees and 75% paid for dependents.
- Home Office Stipend: $1,000 to invest in remote office equipment plus Wi-Fi reimbursement.
- Learning Budget: Reimbursement for relevant learning and professional development opportunities.
- Optional Team Retreats: We meet in person multiple times each year for collaboration and team building.
- Parental Leave: 8–16 weeks of fully paid, flexible parental leave.
- Competitive Compensation: Competitive salary, equity, and comprehensive benefits.
Company Overview