Note: The job is a remote job and is open to candidates in USA. Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide. As a Customer Support Specialist, you’ll work closely with customers to identify, investigate, escalate and advise them on their questions and concerns, directly impacting their ability to run their teams efficiently.
Responsibilities
- You’ll work closely with our customers to identify, investigate, escalate and advise them on their questions and concerns
- Day to day, your interactions with our customers directly impact their ability to run their teams efficiently
Skills
- Experience in a SaaS B2B customer support role is a plus
- Excellent written and verbal communication skills
- Technical aptitude
- Exhibit strong curiosity (to investigate issues) and empathy (to build positive customer experiences)
- Ability to multi-task across different tools and platforms
- Willingness to work with multiple teams in an international and multilingual remote/hybrid environment
Benefits
- 10 percent bonus annually
- Medical, dental, and vision insurance is 100% covered
- 401k plan with company matching!
- Unlimited PTO — take the time you need to come to work feeling great!
- Wellness, internet, and childcare reimbursements
- Generous parental leave policy
Company Overview
Aircall is a cloud-based call center software that integrates with CRM, productivity, and helpdesk tools. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 501-1000 employees. Its website is https://aircall.io/.