Note: The job is a remote job and is open to candidates in USA. Lexipol is dedicated to empowering first responders and public servants with innovative solutions for community safety. They are seeking a Customer Support Specialist - Learning to provide responsive support to clients, troubleshoot technical issues, and manage software incident resolutions. This role involves significant customer interaction and administrative duties, focusing on enhancing the customer experience with online learning solutions.
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner
- Take appropriate steps to bring any open support cases to resolution in a timely manner
- Help customers troubleshoot issues they encounter while using the platform and provide tips to resolve the problem
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
- Keep records of all conversations and resolved cases in our call CRM system in a comprehensible way
- Frequently attend Product Update calls to improve knowledge and performance level
- Improve platform performance by identifying problems & recommending changes
Skills
- 2 years of experience in software or SaaS technical support or a related customer support field
- Minimum of one year of Salesforce experience
- Professional verbal and written communication skills
- Ability to provide superior customer service
- Desire to grow within the company
- Work well in a team environment
- GED/High School Diploma
- Good job stability
- Applicants must be a United States Citizen or Green Card holder
- No visa sponsorship
- Applicants must be authorized to work for ANY employer in the U.S
- Experience with online learning or EdTech: you have provided customer support for an online learning platform
- First responder experience or background working with first responders or working in the first responder software industry is a definite plus
Benefits
- Comprehensive benefits package.
- Professional development opportunities, such as internal training, access to LinkedIn Learning by request, mentorship programs, etc.
- Health Insurance, Education benefits, and 401k
- Lexipol offers a competitive base salary, monthly, quarterly, or annual incentive and a comprehensive benefits package including 401(k) with Company match and a flexible paid time off plan.
Company Overview
Lexipol empowers first responders and public servants with mission-critical solutions to best meet community needs safely and responsibly. It was founded in 2003, and is headquartered in Frisco, Texas, USA, with a workforce of 201-500 employees. Its website is https://www.lexipol.com/.