Note: The job is a remote job and is open to candidates in USA. uShip is the world’s first and largest shipping marketplace, and they are seeking a Customer Support Specialist to enhance customer support and involvement. The role involves direct communication with customers and service providers, troubleshooting issues, and ensuring a positive customer experience.
Responsibilities
- Work with the Customer Support team on inbound communication (calls and emails) with shipping customers and service providers
- Inform and educate customers on our products and services
- Troubleshoot and resolve account or website problems
- Provide resources and guide customers through resolution of disputes or issues
- Serve as a mediator between shipping customers and service providers
- Consistently deliver a positive customer support experience to every customer who reaches out to us
Skills
- Strong written and oral communication skills
- Ability to pay high attention to detail
- Quick learner who adapts well to change in a fast paced environment
- Team player, focused on the greater good and eager to pitch in to help when needed
- Brings a high level of energy and interest to customer inquiries and remains calm and respectful, especially in stressful situations
- Ability to understand and respond to customers' needs in a timely manner via email and phone
- Strong in multi-tasking and prioritizing work without becoming overwhelmed or confused
- Excellent problem solving skills, ability to find creative solutions outside of the box
- Eager to work in a dynamic, entrepreneurial environment, often with minimal supervision
- Internet savvy and well versed in using transaction based internet sites
- Microsoft office and Google Apps proficiency
- Bilingual in Spanish highly preferred
- Customer service and inbound call experience in a related industry
Benefits
- Full benefits (paid insurance, paid time off, 401k matching, etc.)
- Remote or hybrid work options
- Monthly Wellness Reimbursements
- Home office Reimbursements
- Company paid meal delivery pass
- 100% Paid Health and Dental available
- 401(k) matching, no vesting
- Stock Options
- Pet Insurance
- Dog-friendly downtown office
Company Overview