[Remote] Customer Support Specialist

Note: The job is a remote job and is open to candidates in USA. Marble is on a mission to revolutionize health data accessibility, empowering individuals to securely share their information. They are seeking a Customer Support Specialist to resolve customer, patient, and health care provider inquiries while exceeding service levels and enhancing product quality.

Responsibilities

• Resolve inbound provider, customer, and patient inquiries
• Support the team in achieving revenue targets, reducing customer churn, and ramping current accounts ​
• Responsible for ensuring the voice of the customer is being heard​
• Use email, chat, and phone to engage with requesters and resolve concerns within our service standard​
• Perform customer outreach to ensure electronic signatures and other documentation are received in a timely manner ​
• Build and maintain strong customer relationships ​
• Communicate Marble's product clearly to external and internal stakeholders ​
• Understand and implement customer satisfaction measures: NPS & satisfaction ratings of clients, client feedback messages, and other diagnostic tools to report satisfaction ​​
• Report on internal and external barriers and create action plans to resolve these barriers

Skills

• 1-2 years of customer support experience
• Exceptional written and verbal communication skills
• Demonstrated behaviors that reinforce Marbles values: Hunger, Humility, and Care
• Experience in medical tech support
• Bilingualism is an asset

Benefits

• This role is also eligible for variable compensation tied to performance.
• An opportunity to have an outsized impact at an early-stage technology company focused on solving critically important and valuable consumer healthcare data challenges
• Amazing culture powered by an inspired, highly collaborative team that believes in Marble core values: Hunger, Humility, and Care
• Excellent visibility, growth, and personal development potential

Company Overview