Note: The job is a remote job and is open to candidates in USA. Praos Smart Security is a leading local Richmond home security company dedicated to ensuring the safety of families and homes. The Customer Support Representative (CSR) will provide support from lead creation to customer conversion, installation, and future service needs, while helping customers understand the benefits of smart home automation and solar integration.
Responsibilities
- Take customer calls, and answer questions using the Praos Call Flow Guide
- Confirm customer orders, and verify inventory levels meet the requirements of the order
- Transfer inventory stock from warehouse to technician upon receipt to technician via drop ship of material at pick-up location
- Replenish inventory to required stock levels as needed based on weekly sales projections
- Manage CRM (eContracts, Sales, Inventory, Installation, Customer Go-Live, Contract Disposition, and Service Calls)
- Required to become passionately familiar with the different services and products Praos Smart Security provides
- May deal specifically with ordering and billing issues, or may provide more product support and technical help to customers. Because we are a team at Praos, if you do not have answers, you forward them to a manager or more senior representative
Skills
- High school diploma or GED certificate
- Reliable internet and phone access
- Previous experience working in a call center or as a member of a customer support team
- Previous work in retail or other customer-facing positions
- Some experience with Excel or other spreadsheet software
- Strong communications skills
Company Overview