Note: The job is a remote job and is open to candidates in USA. Alera Group is a rapidly growing company that specializes in Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. They are seeking a Customer Support Operations Specialist to provide employee benefits support, manage cases, and collaborate with business consultants to ensure service excellence.
Responsibilities
- Provide employee benefits support, handling inbound and outbound calls and emails, managing cases, and ensuring accurate and timely processing of employee accounts in HR, Lumity, and carrier systems
- Support business consultants and employer groups, proactively collaborating to resolve employee issues, meet service-level expectations, and identify potential downstream impacts
- Manage fluctuating support volumes, especially during Open Enrollment, by multitasking across multiple systems and escalating issues internally as needed to ensure service excellence
Skills
- Ability to obtain and maintain Life/Health Agent licenses
- Customer service experience in a professional or corporate environment
- Proficiency with spreadsheets, Gmail, chat and call center tools
- Ability to navigate multiple systems and carrier platforms simultaneously
- Strong verbal and written communication skills
- Proven critical-thinking ability to identify issues, analyze information, and clearly communicate relevant details
Benefits
- Medical
- Dental
- Life and disability insurance
- 401k
- Generous paid time off
- Much more
Company Overview
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