Note: The job is a remote job and is open to candidates in USA. Zentro Internet is one of the largest independent internet service providers focused on multi-dwelling units in the United States. They are seeking a motivated Inside Sales Representative to handle customer calls, build relationships, and assist with product sign-ups while maintaining a high level of customer satisfaction.
Responsibilities
- Handle inbound and outbound customer calls in a professional and courteous manner
- Identify customer needs and recommend appropriate products or services
- Guide customers step-by-step through the process of signing up for products and services using the company website and portal
- Provide basic troubleshooting assistance to customers experiencing issues during the sign-up or onboarding process
- Meet or exceed sales, retention, and performance goals
- Accurately document customer interactions in company systems
- Resolve customer concerns with patience and a solution-oriented approach
- Maintain a high level of product and system knowledge through ongoing training
- Adherent to company policies, procedures, and ethical standards
- Collaborate effectively with team members and support group decisions
Skills
- High School Diploma or Equivalent Education
- Requires a minimum of two (2) years of experience in customer service, call center, sales, and/or retention
- Basic troubleshooting knowledge with the ability to assist customers in navigating websites, portals, and online sign-up processes
- High ethical standards and strong work ethics with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
- Strong problem-solving skills with patience and a positive approach
- Self-motivated, detail-oriented, and organized with the ability to work efficiently to meet deadlines
- Excellent verbal communication and active listening skills
- Must have a distraction-free, dedicated workspace suitable for remote work
- Windows 11 operating system (No Macs or Chromebooks)
- Minimum of 8GB RAM
- Ability to connect directly to your modem using an ethernet cable
- Ability to connect to a USB headset
- A camera is required for training and meetings
- Internet speed of at least 50 Mbps download and 25 Mbps upload
Benefits
- Commission eligibility
- Health, Dental, and Vision benefits
- Paid vacation, sick leave, and holidays
- Headset
- Keyboard
- Mouse
Company Overview