Note: The job is a remote job and is open to candidates in USA. Kalibrate is an amazing, ever-growing company with a forward-thinking and diverse team. They are seeking a Customer Support Engineer to provide technical support and build strong relationships with clients while driving continuous improvement in their services.
Responsibilities
- Provide 1st and 2nd line application support
- Drive continuous improvement
- Provide our global client base with technical support
- Build strong and valued relationships with both our internal stakeholders and our customer user base
- Triaging and solving user issues
- Relaying user requests to the engineers
- Escalating systems issues to the developers
- Maintaining client-specific and general product documentation
Skills
- Intermediate, demonstratable SQL skills, with experience of working with the SQL language itself (specifically T-SQL) – both theoretical and practical
- Strong Windows server knowledge
- High quality communication skills with the ability to adapt communication style to target audience
- Strong team ethic with a desire to share knowledge and skills
- Accountable and reliable with intense drive and passion
- Ability to quickly learn and understand the various services provided to our clients
- Eagerness to make a difference and provide services everyone can be proud of
- Possess excellent problem solving, analytical and troubleshooting skills
- Desire and ability to work daytime shifts patterns as required including Public Holidays
- Previous experience working in a similar client facing support role in a software/technology company in a 24/7 operation
- Understanding and working knowledge of the ITIL framework
Benefits
- Will be fully remote
- Able to be work flexible hours for the first month in the role in order to train with our US based team
Company Overview